Krista Rogers
Louisville,KY
Summary
Personable and organized, with knack for multitasking and maintaining positive customer service experience. Committed to ensuring smooth and efficient operations that enhance customer satisfaction.
Overview
21
21
years of professional experience
Work History
Website Merchandising Manager
Salt Life
07.2015 - 09.2024
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Product attribute and image uploads through Magento admin panel or CSV builder
- Update SEO friendly product descriptions while maintaining product details
- Strategize with web marketing team to develop website assets according to marketing content calendar
- Maintaining product descriptions and product recommendations on site through knowledge and research
- Manage sale pricing and clearance products
- Coordinate execution of site promotion messaging as well as optimizing landing pages
- Collaborate with Customer Service to improve efficiencies
- Collaborate with external developer agency to identify and resolve website issues
Office Manager
The Game
02.2008 - 07.2015
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Established relationships with external partners to facilitate business operations
- Supervised administrative staff, driving front office operations and continuous workflow
- Created and maintained filing systems to ensure accurate record keeping
- Trained and onboarded new office and warehouse staff members
Front Office Receptionist
Perelmuter Orthodontics
11.2007 - 02.2008
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Entered data into company software system
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Scheduled appointments and maintained and updated appointment calendars
- Operated telephone switchboard to answer and forward calls
Key Holder
Bath and Body Works
12.2005 - 02.2008
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards
- Maintained inventory control through regular cycle counts and restocking shelves as needed
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks
- Communicated regularly with management regarding stock levels, employee performance issues, customer feedback
Assistant Store Manager
Pacsun
01.2006 - 11.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Utilized data to identify sales opportunities and maximize profits
- Helped set team performance standards to reach company objectives
- Provided performance feedback and coaching to employees
- Assisted with training staff on all internal operational functions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Associate / Photo Lab Supervisor
CVS Pharmacy
06.2003 - 12.2005
- Supervised a team of 3 staff members in the photo lab, ensuring accuracy and efficiency in all tasks
- Coordinated workflow to ensure timely completion of projects while adhering to quality standards
- Ensured compliance with safety regulations and maintained cleanliness of the photo lab area
- Coordinated operations and activities within and between departments
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Supported loss prevention by helping identify theft
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
HIGH SCHOOL DIPLOMA -
Frederick High School
Frederick, MDSkills
- Content Management Systems (CMS)
- JIRA & Zendesk
- Data-driven decision making
- Collaboration and Communication
- Data entry
- Promotional Planning
- Inventory management
- Customer service
Timeline
Website Merchandising Manager
Salt Life
07.2015 - 09.2024
Office Manager
The Game
02.2008 - 07.2015
Front Office Receptionist
Perelmuter Orthodontics
11.2007 - 02.2008
Assistant Store Manager
Pacsun
01.2006 - 11.2007
Key Holder
Bath and Body Works
12.2005 - 02.2008
Sales Associate / Photo Lab Supervisor
CVS Pharmacy
06.2003 - 12.2005
HIGH SCHOOL DIPLOMA -
Frederick High School
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