Summary
Overview
Work History
Education
Skills
Timeline
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KRISTA SCHWARTZ

Chuluota

Summary

Detail-oriented Operations Regional Manager with extensive experience in office and practice management. Prioritizes projects and multitasks effectively to achieve operational goals among assigned region. Team player with proficiency in operational improvement.

Overview

13
13
years of professional experience

Work History

Regional Operations Manager

First Choice Pediatrics/Pediatric Associates
08.2021 - Current
  • Facilitated employee learning and development
  • Created and implemented organizational protocols and procedures
  • Identified opportunities to streamline processes and improve office operations and efficiency
  • Presented quarterly training for office managers and front office staff within the company
  • Hired and terminated employees as necessary

Office Manager

First Choice Pediatrics
12.2017 - 12.2020
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Reported to senior management on organizational performance and progress toward goals
  • Recruited, interviewed and hired employees
  • Established performance goals for employees and provided feedback on methods for reaching those milestones

Patient Services Representative- Supervisor

First Choice Pediatrics
02.2017 - 12.2017
  • Managed patient registration process, confirming data accuracy and completeness
  • Trained new staff on filing, phone etiquette and other office duties
  • Delivered support to medical staff in completion of patient paperwork

Patient Services Representative

First Choice Pediatrics
07.2016 - 02.2017
  • Greeted and assisted patients with check-in procedures
  • Answered high volume of incoming calls and schedule appointments
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Took copayments and compiled daily financial records
  • Provided excellent customer service to patients and medical staff
  • Verified insurance eligibility and coverage for patients

Sales Associate

Barnes and Noble College, Seminole State
08.2015 - 06.2016
  • Worked varied hours to meet seasonal and business needs
  • Trained and mentored junior staff on customer service strategies and techniques
  • Maintained relationships with customers to maximize sales opportunities
  • Cash handling/safe maintenance

Sales associate

Seminole State College, Follett Corporation
04.2011 - 05.2015
  • Managed efficient cash register operations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Engaged with customers to effectively build rapport and lasting relationships

Education

Bachelor’s Degree - Health Sciences

University of Central Florida
Orlando, Florida
2015

Associate of Arts - Health Sciences

Seminole State College of Florida
Oviedo, Florida
2012

High School Diploma -

Oviedo High School
Oviedo, Florida
2008

Skills

  • Planning and Prioritization
  • Staff Supervision
  • Compliance Management
  • Effective Multitasking
  • Training and Development
  • Continuous Improvement Process
  • Corrective Actions
  • Electronic Health Records Systems

Timeline

Regional Operations Manager

First Choice Pediatrics/Pediatric Associates
08.2021 - Current

Office Manager

First Choice Pediatrics
12.2017 - 12.2020

Patient Services Representative- Supervisor

First Choice Pediatrics
02.2017 - 12.2017

Patient Services Representative

First Choice Pediatrics
07.2016 - 02.2017

Sales Associate

Barnes and Noble College, Seminole State
08.2015 - 06.2016

Sales associate

Seminole State College, Follett Corporation
04.2011 - 05.2015

Bachelor’s Degree - Health Sciences

University of Central Florida

Associate of Arts - Health Sciences

Seminole State College of Florida

High School Diploma -

Oviedo High School

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KRISTA SCHWARTZ