Summary
Overview
Work History
Education
Skills
Timeline
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Krista Shaffer

Colebrook,CT

Summary

Skilled HR Director offering 25+ years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.

Overview

22
22
years of professional experience

Work History

Human Resources Director

Town Of Granby
02.2021 - Current
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

Manager/Bartender/Server Manager

Parrott Delaney Tavern
05.2017 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Human Resources Director

Sharon Hospital
09.2014 - 05.2017
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Directed hiring and onboarding programs for new employees.
  • Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
  • Conducted thorough job analyses to develop accurate position descriptions and salary structures.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.

Sr. Human Resources Specialist

Charlotte Hungerford Hospital
04.2002 - 08.2014
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and presented progress reports on HR department.
  • Mitigated legal risks by ensuring compliance with federal, state, and local labor laws, as well as maintaining accurate documentation for all employees.
  • Facilitated conflict resolution among employees through impartial mediation sessions, fostering a positive work environment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Education

High School Diploma -

Mercy High School
Middletown

No Degree -

Eastern Connecticut State University
Willimantic

Skills

  • Legal Compliance
  • Employee Relations Oversight
  • Recruitment and hiring
  • Labor Relations
  • Onboarding, Training, and Development
  • Human Resource Management Software HRMS
  • Exit Interviews and Processes
  • ADP Workforce Now

Timeline

Human Resources Director

Town Of Granby
02.2021 - Current

Manager/Bartender/Server Manager

Parrott Delaney Tavern
05.2017 - Current

Human Resources Director

Sharon Hospital
09.2014 - 05.2017

Sr. Human Resources Specialist

Charlotte Hungerford Hospital
04.2002 - 08.2014

High School Diploma -

Mercy High School

No Degree -

Eastern Connecticut State University

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Krista Shaffer