- Watching Movies and TV Shows
- Avid Reader
- Mindfulness Practices
- Team Sports
- Growing herbs, vegetables, or fruits in home gardens
- Personal Development and Self-Improvement
Krista Siguenza
Westminster,CO
Summary
Over 10 years experience, most recently 5 years with phone work. Experienced at multi tasking, resolving issues and working well individually or as part of a team. Assisted in leading a team, built practices for service and utilize excellent deescalation skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Meat/Produce Clerk
Walmart
08.2022 - 08.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Inspected produce to update and adjust pricing information.
- Pleasantly greeted customers and provided prompt and courteous service.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Specialist
Bright Horizons
06.2015 - 09.2020
- Managed childcare reservations for customers- taking reservations, updating, making amendments as well as filling reservations with providers.
- Customer service regarding billing, benefit questions, overall satisfaction.
- Was part of the help desk for assisting customers with their childcare accounts.
- Led overnight team in senior role with assisting UK clients and managing our team
Medical Office Assistant
RAIN CROSS MEDICAL GROUP INC CARL G
09.2007 - 07.2013
- Front desk for busy medical office. Answered multiple phone lines, scheduled appointments, verified insurance, medical billing, room and triage of patients.
Education
Medical Assistant - Medicine
InterCoast Colleges-Riverside
01.2006
Skills
- Communication
- Customer Service
- Scheduling
- Team Leadership
- Problem Solving
- Continuous Improvement
- Employee Relations
- Medical Billing
- Conflict Resolution
- Quality Patient Care
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Prioritization
- De-escalation techniques
- Building rapport
- Live chat support
- Multi-line phone talent
- Store maintenance
- Reading comprehension
- Service upselling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Achieved quality assurance by completing phone calls with accuracy and efficiency.
- Achieved customer satisfaction through effectively helping with inquiries and concerns.
- Achieved accurate documentation by completing notes with accuracy and efficiency.
Certification
Certified Medical Assistant - InterCoast College
Interests
Timeline
Customer Service Representative
Circle K
07.2025 - Current
Meat/Produce Clerk
Walmart
08.2022 - 08.2023
Customer Service Specialist
Bright Horizons
06.2015 - 09.2020
Medical Office Assistant
RAIN CROSS MEDICAL GROUP INC CARL G
09.2007 - 07.2013
Medical Assistant - Medicine
InterCoast Colleges-Riverside
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