Krista Singh
Cypress,CA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Transportation Security Officer
Department Of Homeland Security
Long Beach, CA
07.2018 - 10.2022
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Authenticated boarding passes, identification and passports to prevent fraudulent travel
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
- Screened over 5,000 passengers per day by verifying ID's and boarding passes
Security Training Officer
The Walt Disney Company
Anaheim, California
11.2016 - 07.2018
- Responsible for delivering training courses to new Cast Members
- Assess instructional effectiveness and summarize evaluation reports in determining impact of training on new Cast Member skills
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
- Trained and mentored 500 new personnel hired to fulfill various roles
Disneyland Security Lead
The Walt Disney Company
Anaheim, California
06.2016 - 07.2018
- Responsible for day to day operations including but not limited to: working closely with upper management, assessing security threats, daily schedule making, dealing with guest and cast member concerns, motivating and supervising staff
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Analyzed and investigated incidents alongside functional management and security supervisors
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Managed over 50 incidents daily
Security Officer
The Walt Disney Company
Anaheim, California
04.2015 - 07.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Monitored and authorized entrance and departure of 6,000 employees and visitors daily
Vacation Advisor
The Walt Disney Company
Anaheim, CA
01.2016 - 07.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Managed over 50 customer calls per day.
Guest Service Representative
Cedar Fair Entertainment Company
Buena Park, California
07.2014 - 04.2015
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Collected ticket fees and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Emergency Medical Technician
Horizon Ambulance
Anaheim, California
07.2013 - 04.2014
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Communicated with lucid patients to gather incident and medical history information
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher
- Responded to daily emergency calls to provide quick and compassionate medical assistance and care for patients
Education
High School Diploma -
09.2005 - 05.2009
Transportation Security officer of the month
High School Diploma -
01.2013 - 05.2013
Skills
Microsoft Office 360undefined
Timeline
Transportation Security Officer - Department Of Homeland Security
07.2018 - 10.2022
Security Training Officer - The Walt Disney Company
11.2016 - 07.2018
Disneyland Security Lead - The Walt Disney Company
06.2016 - 07.2018
Vacation Advisor - The Walt Disney Company
01.2016 - 07.2018
Security Officer - The Walt Disney Company
04.2015 - 07.2018
Guest Service Representative - Cedar Fair Entertainment Company
07.2014 - 04.2015
Emergency Medical Technician - Horizon Ambulance
07.2013 - 04.2014
North Orange County ROP EMT North Orange County ROP - High School Diploma,
01.2013 - 05.2013
Los Alamitos High School - High School Diploma,
09.2005 - 05.2009
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