Krista Singh
Cypress,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
Work History
Internal Affairs Investigator
Transportation Security Administration, TSA
Long Beach, CA
01.2020 - 10.2022
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Collaborated with federal agencies on investigations.
- Conducted impartial investigations into complaints by employees.
- Interviewed and interrogated suspects
Transportation Security Officer
Of Homeland Security
Long Beach, CA
07.2018 - 10.2022
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Authenticated boarding passes, identification and passports to prevent fraudulent travel
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
- Screened over 5,000 passengers per day by verifying ID's and boarding passes
Security Training Officer
The Walt Disney Company
Anaheim, California
11.2016 - 07.2018
- Responsible for delivering training courses to new Cast Members
- Assess instructional effectiveness and summarize evaluation reports in determining impact of training on new Cast Member skills
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
- Trained and mentored 500 new personnel hired to fulfill various roles
Disneyland Security Lead
The Walt Disney Company
Anaheim, California
06.2016 - 07.2018
- Responsible for day to day operations including but not limited to: working closely with upper management, assessing security threats, daily schedule making, dealing with guest and cast member concerns, motivating and supervising staff
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Analyzed and investigated incidents alongside functional management and security supervisors
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Managed over 50 incidents daily
Security Officer
The Walt Disney Company
Anaheim, California
04.2015 - 07.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Monitored and authorized entrance and departure of 6,000 employees and visitors daily
Guest Service Representative
Cedar Fair Entertainment Company
Buena Park, California
07.2014 - 04.2015
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Collected ticket fees and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Managed over 50 customer calls per day
Emergency Medical Technician
Horizon Ambulance
Anaheim, California
07.2013 - 04.2014
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Communicated with lucid patients to gather incident and medical history information
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher
- Responded to daily emergency calls to provide quick and compassionate medical assistance and care for patients
- Delivered emotional support to patients and families
- Educated public on emergency medical services
- Managed over 20 incidents daily
Education
High School Diploma -
05.2001 - 05.2013
High School Diploma - undefined
09.2005 - 05.2009
Skills
Microsoft Office 360ExcellentSecurity station experienceProficient in typing 60wpmBaggage inspectionsCritical ThinkingAttention to DetailSelf-Motivated
Interviewing witnesses
Calm in crisis situations
Video surveillance systems
Interrogation skills
Certification
ICS 100
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICS 700
01-2023
Internal Affairs Investigator - Transportation Security Administration, TSA
01.2020 - 10.2022
ICS 100
01-2020
Transportation Security Officer - Of Homeland Security
07.2018 - 10.2022
Security Training Officer - The Walt Disney Company
11.2016 - 07.2018
Disneyland Security Lead - The Walt Disney Company
06.2016 - 07.2018
Security Officer - The Walt Disney Company
04.2015 - 07.2018
Guest Service Representative - Cedar Fair Entertainment Company
07.2014 - 04.2015
Emergency Medical Technician - Horizon Ambulance
07.2013 - 04.2014
Los Alamitos High School - High School Diploma,
09.2005 - 05.2009
North Orange County ROP EMT North Orange County ROP - High School Diploma,
05.2001 - 05.2013