Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Krista Singh

Cypress,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.

Overview

9
9
years of professional experience
16
16
years of post-secondary education
2
2
Certifications

Work History

Internal Affairs Investigator

Transportation Security Administration, TSA
Long Beach, CA
01.2020 - 10.2022
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and clients.
  • Collaborated with federal agencies on investigations.
  • Conducted impartial investigations into complaints by employees.
  • Interviewed and interrogated suspects

Transportation Security Officer

Of Homeland Security
Long Beach, CA
07.2018 - 10.2022
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
  • Screened over 5,000 passengers per day by verifying ID's and boarding passes

Security Training Officer

The Walt Disney Company
Anaheim, California
11.2016 - 07.2018
  • Responsible for delivering training courses to new Cast Members
  • Assess instructional effectiveness and summarize evaluation reports in determining impact of training on new Cast Member skills
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
  • Trained and mentored 500 new personnel hired to fulfill various roles

Disneyland Security Lead

The Walt Disney Company
Anaheim, California
06.2016 - 07.2018
  • Responsible for day to day operations including but not limited to: working closely with upper management, assessing security threats, daily schedule making, dealing with guest and cast member concerns, motivating and supervising staff
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
  • Analyzed and investigated incidents alongside functional management and security supervisors
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Managed over 50 incidents daily

Security Officer

The Walt Disney Company
Anaheim, California
04.2015 - 07.2018
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Monitored and authorized entrance and departure of 6,000 employees and visitors daily

Guest Service Representative

Cedar Fair Entertainment Company
Buena Park, California
07.2014 - 04.2015
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Collected ticket fees and payments
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Managed over 50 customer calls per day

Emergency Medical Technician

Horizon Ambulance
Anaheim, California
07.2013 - 04.2014
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
  • Communicated with lucid patients to gather incident and medical history information
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher
  • Responded to daily emergency calls to provide quick and compassionate medical assistance and care for patients
  • Delivered emotional support to patients and families
  • Educated public on emergency medical services
  • Managed over 20 incidents daily

Education

High School Diploma -

North Orange County ROP EMT North Orange County ROP, Anaheim, CA
05.2001 - 05.2013

High School Diploma - undefined

Los Alamitos High School, Los Alamitos, CA
09.2005 - 05.2009

Skills

Microsoft Office 360ExcellentSecurity station experienceProficient in typing 60wpmBaggage inspectionsCritical ThinkingAttention to DetailSelf-Motivated

Interviewing witnesses

Calm in crisis situations

Video surveillance systems

Interrogation skills

Certification

ICS 100

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ICS 700

01-2023
Internal Affairs Investigator - Transportation Security Administration, TSA
01.2020 - 10.2022

ICS 100

01-2020
Transportation Security Officer - Of Homeland Security
07.2018 - 10.2022
Security Training Officer - The Walt Disney Company
11.2016 - 07.2018
Disneyland Security Lead - The Walt Disney Company
06.2016 - 07.2018
Security Officer - The Walt Disney Company
04.2015 - 07.2018
Guest Service Representative - Cedar Fair Entertainment Company
07.2014 - 04.2015
Emergency Medical Technician - Horizon Ambulance
07.2013 - 04.2014
Los Alamitos High School - High School Diploma,
09.2005 - 05.2009
North Orange County ROP EMT North Orange County ROP - High School Diploma,
05.2001 - 05.2013
Krista Singh