Krista Smith
Romney,WV
Summary
Personable, hardworking, and reliable. Work calmly and efficiently under stressful circumstances. Detail-oriented and observant with strong organizational skills, time management skills and follows through. Works well with personnel and customers, exercising a high degree of patient confidentiality. Successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals. Offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Self Sufficiency Specialist
City Of Winchester Department Of Social Services
Winchester, VA
08.2019 - Current
- The Self Sufficiency Specialist position performs difficult technical and paraprofessional work involving the determination or redetermination of the eligibility of individuals for financial assistance, food stamps, medical assistance, and other Social Services' benefit programs
- Specialized in multiple financial service programs and was assigned to specialized programs to include but not limited to: TANF, VIEW, and Child Care
- Worked within established policies, procedures, and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations
- Responsible for serving as a senior worker, mentor and as a support to Benefit Programs Supervisors.
Economic Service Worker
Department of Health and Human Resources (DHHR)
Romney, WV
02.2016 - 08.2019
- Responsible for conducting personal in-depth interviews with clients to establish eligibility for services, evaluating and verifying personal, financial and social information, determining eligibility for services, maintaining a client caseload, and referring clients to other social service and community service agencies when appropriate
- Contact banks, employers, medical facilities, utility companies, physicians, neighbors, landlords as necessary by phone or letter to substantiate client data
- Schedule clients monthly for periodic office visits or phone interviews within my caseload
- Take calls from clients and see public walk-ins that requested more information on programs or wanted to apply for benefits
- Compose brief social summary of clients circumstances and assess their needs, direct them to appropriate community resources when unable to meet our guidelines
- Enter in data collected and describe in detail why we seen or spoke with client.
Telecommunications
West Virginia State Police
Romney, WV
02.2012 - 02.2016
- We answer for seven counties (Hampshire, Mineral, Grant, Hardy, Berkeley, Jefferson, and Morgan)
- We answer phone calls and dispatch units out to the scene via radio or telephone
- We receive, respond, transmit, answer and/or verify messages and/or inquiries received from the communications equipment
- We operate all applicable radio equipment, computer terminal and telephones and then we dispatch, receive radio input, computer data, and all phone calls and give them out to the Troopers accordingly
- Maintain status checks on all units for safety purposes
- Carefully monitor all situations that could put our Troopers in danger
- Run NCIC inquiries and enter items into NCIC database and keep records
- Enter, update and retrieve information from teletype networks and computerized data systems regarding such things as wanted/missing persons, stolen property, stolen registration, stolen vehicles, etc
- Look up addresses on mapping for units to dispatch them to the correct address
- Answer routine calls and directs them to the appropriate departments and agencies not requiring law enforcement
- Produce CADS and enter all information provided by caller and Troopers about the call
- Print CADS to the Troopers at their individual offices, file NCIC entries, fax paperwork
- Contact different departments such as CPD, DMV, hospitals, jails, shelters, DNR, courts, cell phone companies, PD, Sheriff Department, DOH, animal control and numerous other facilities upon request.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Pool Assistant
Romney Community Pool
Romney, WV
05.2015 - 08.2015
- Worked in the office and greeted customers, signed them in, took their money and gave them appropriate change
- Helped to place orders for office supplies, I also did the checks on the pool to make sure the PH and chlorine checks were calculating right
- In the evenings, I closed up the pool and cashed out the drawer and would also take the nightly deposit to the bank
- I also made sure all the lifeguards duties were taken care of before they left for the evening.
- Ensured pool area was clean and safe for patrons by sweeping, scrubbing, and vacuuming the deck.
- Provided assistance to swimmers with life-saving techniques in case of emergency.
- Monitored chemical levels in the pool throughout the day to maintain a healthy environment.
- Maintained accurate records of pool activity such as patron counts, revenue earned, and safety incidents.
- Inspected pool equipment on a regular basis to ensure it is functioning properly.
- Instructed patrons on proper swimming techniques and water safety rules.
- Enforced all safety regulations at all times while ensuring an enjoyable experience for guests.
- Adhered to local health codes when preparing food items for sale at snack bar.
- Greeted customers upon arrival and provided customer service support as needed.
- Trained staff members on proper use of chemicals used to treat water quality.
- Stocked supplies such as towels, floats, goggles., for convenience of patrons.
- Conducted regular inspections of facility grounds to identify potential hazards or repairs needed.
- Answered questions from guests regarding hours of operation, fees, rules and regulations.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Assisted with pool evacuation during weather events or emergencies.
- Checked locker rooms for cleanliness, picking up trash and reporting issues to supervisor.
Certified Pharmacy Technician
PharmaCare
Romney, WV
04.2011 - 12.2011
- Provide assistance to Pharmacists
- Made IV's for home patients and nursing home patients such as TPN's (nutritional IV), antibiotics, narcotic drips, etc
- Did the appropriate paperwork for narcotics
- Ordered and put away supplies
- Contacted home patients to keep their charts up to date with their medical history and any other changes that they may have such as new medications, address, phone, etc
- Filed all paperwork and patient profiles
- Also, pulled drugs when short staffed in other departments of the pharmacy as needed.
Office work/Conversion Worker
IBM-International Business Machine
Keyser, WV
10.2008 - 03.2011
- Had my top secret clearance and worked in a secured room
- Entered in billing information into the computer system and scanned documents and pictures to have transferred to a disc
- Worked on different projects for different clients depending on their needs.
Certified Pharmacy Technician
Winchester Medical Center
Winchester, VA
06.2001 - 04.2008
- Provided assistance to the Pharmacists on a regular basis for medication requirements for the patients including dose preparation and labeling
- Pick, prepare, and load all drugs that nurses would need into the Pyxis machines to keep an accurate count of all the drugs on the floors
- Refill Virginia and West Virginia squad boxes, code trays, RSI boxes, hazmat boxes, NICU transport and pediatric boxes to be dispensed as needed
- Worked in the operating room pharmacy
- Entered patient information into the computer, answered telephones calls, and helped individuals coming into the pharmacy
- Signed out narcotics and filled out the appropriate paperwork to meet guidelines
- Compounded topical and solutions
- I was Chemotherapy trained
- Made chemotherapy on a daily basis as needed for patients in the oncology unit and operating room
- Mixed drugs such as antibiotics, narcotic drips, iron, blood thinners, and made pediatric syringes for their pumps
- Made the schedule for over 20 employees.
Education
Certificate - Medical Billing And Coding
Eastern West Virginia Community And Technical Education
Moorefield, WV12-2008
Diploma in General - Nursing
Allegany Center For Career And Technical Education
Cresaptown, MD05-2008
High School Diploma -
Cresaptowngh School
Lonaconing, MD05.1997
Some College (No Degree) - Sociology
Ashford University
OnlineSkills
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Customer service
- Microsoft Office
- Communication skills
- Time management
- Training & development
- Human resources
- Interviewing
- Supervising experience
- Cash handling
- Cash register
- Leadership
- Serving
- Mentoring
- Presentation skills
- Telecommunication
- Childcare
- Statistics
- Procurement
- Recruiting
- Management
- Writing skills
- Microsoft Outlook
- Administrative experience
- Client Support
- Group And Individual Instruction
- Application Support
- Preparing Orders
- Staff Education
- Quality Assessment
- Quality Control
- Patient Intake
- Interpersonal Communications
- Documentation Abilities
- Clinical Evaluations
- Completing Purchases
- Team Performance Improvement
- System Installations
- Hardware And Software Updates
- Organizational Development
- Technical Reporting
- Reporting Requirements
- Technical Troubleshooting
- Project Scheduling
- Verbal And Written Communication
- Undercover Assignments
Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
Timeline
Self Sufficiency Specialist
City Of Winchester Department Of Social Services
08.2019 - Current
Economic Service Worker
Department of Health and Human Resources (DHHR)
02.2016 - 08.2019
Pool Assistant
Romney Community Pool
05.2015 - 08.2015
Telecommunications
West Virginia State Police
02.2012 - 02.2016
Certified Pharmacy Technician
PharmaCare
04.2011 - 12.2011
Office work/Conversion Worker
IBM-International Business Machine
10.2008 - 03.2011
Certified Pharmacy Technician
Winchester Medical Center
06.2001 - 04.2008
Certificate - Medical Billing And Coding
Eastern West Virginia Community And Technical Education
Diploma in General - Nursing
Allegany Center For Career And Technical Education
High School Diploma -
Cresaptowngh School
Some College (No Degree) - Sociology
Ashford University
- Pharmacy Technician Certification
- Pharmacy Technician License
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