Krista Smith
Smiths,AL
Summary
Goal-oriented manager with distinguished experience in finance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
District Manager
Walters Management (Service Loans)
11.2021 - 03.2024
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised 8 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Branch Manager
Walters Management (Service Loans)
01.2019 - 03.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Examined customer loan applications for loan approvals and denials.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Branch Manager
Access Loans
08.2016 - 12.2018
Assistant Manager
Walters Management (Service Loans)
03.2014 - 07.2016
Education
Associate of Science - Surgical Technology
Columbus Technical College
Columbus, GA05.2009
Skills
- Leadership Development
- Financial Management
- Compliance Monitoring
- Revenue Generation
- Strategic Planning
- Operations Oversight
- Territory Management
- Staff Development
Timeline
District Manager
Walters Management (Service Loans)
11.2021 - 03.2024
Branch Manager
Walters Management (Service Loans)
01.2019 - 03.2024
Branch Manager
Access Loans
08.2016 - 12.2018
Assistant Manager
Walters Management (Service Loans)
03.2014 - 07.2016
Associate of Science - Surgical Technology
Columbus Technical College
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