Krista Soares
Augusta,GA
Summary
Professional with strong background in customer service and administrative support, prepared for leadership roles in front desk management. Known for improving operational efficiency and fostering collaborative environment. Ensures reliability and adaptability to meet dynamic workplace needs, leveraging skills in multitasking and problem-solving.
Overview
12
12
years of professional experience
Work History
Front Desk Lead and relief CMA
Covenant Pediatrics
01.2018 - Current
- Open and close office daily
- Post any office hours changes
- Helped open new location as Front Desk Lead
- Designed and set up Front Desk for both Well and Sick check-in/out windows
- Train all new Front Desk personnel on all responsibilities
- Experienced in Office Practicum (OP) and Health Pack/Evolution (EVO)
- Collect copays, deductibles, and balances before appointments
- Verify daily Pay Sheet is correct and sent to the Billing Office for processing
- Responsible for maintaining and reconciling the office petty cash and change drawer
- Liaison with Billing Office to address any insurance or billing questions for parents and the Billing office
- Explain what insurances and Medicaid programs we do and do not take, practice vaccine policy, and other office information to prospective new patients
- Speak with unhappy parents to resolve problem and/or connect them with the Office Manager as needed
- Record and update office phone tree recording as needed
- Call parents in an attempt to collect outstanding balances before they are turned over to a collection agency
- Send out separation notices and inactivate and document charts for patients/families who are being separated for failure to pay
- Track 'No Show' appointments, send out warning letters, scheduling restriction letters, and separation for Non-compliance letters as needed
- Answer incoming calls for the practice and forward calls to appropriate staff member or other practice locations as needed
- Schedule/cancel appointments
- Verify insurance eligibility and benefits online or by calling the insurance company
- Create new patient charts and input new patient information
- Distribute incoming faxes to the appropriate staff
- Check out patients and print any forms they need and schedule requested follow-up appointments
- Pull and organize paperwork for the next day’s appointments
- Print, stock, and organize all extra blank paperwork required for future appointments
- Work up patients to include taking blood pressure, temperature, health and family history, and symptoms if patient is in for a sick appointment
- Administer vaccines, Rocephin shots, and breathing treatments
- Answer parental phone calls, message providers about parental concerns, and relay providers answers to parents
JourneyLand Guest Services Coordinator
Journey Community Church
08.2012 - 05.2016
- Schedule volunteers to check in new children and visitors to the children’s ministry (JourneyLand) area for three services every Sunday and holiday services
- Train new volunteers on the computer system, checking in new children and visitors, handling upset or sick children, paging parents and escorting families around the church campus
- Check regular attenders, visitors and new children into JourneyLand
- Escort visitors and parents to their classes and show parents around the campus
- Hold crying children and help calm them until they can go back to class or their parents can be paged
- Compile attendance reports with a breakdown of classes, visitors and volunteers for each service
Office Administrative Assistant
Journey Community Church
08.2014 - 12.2015
- Answer all incoming calls for the church and answer questions or forward the calls to the appropriate staff member
- Respond to any after-hours messages, determine their urgency, and forward them to the appropriate staff member
- Update and print the weekly programs for all of the weekend services
- Order and disperse all office supplies needed by the staff
- Assist individual ministry assistants with any projects they have
- Turn the answering service off/on and lock/unlock the front door daily
- Welcome and escort visitors to the appropriate office or building as needed
- A full list of duties can be provided upon request
Education
Phlebotomy Tech national certification -
MedCa
12.2017
Phlebotomy Tech certificate -
Breathe of Life Training, LLC
12.2017
Certified Medical Assistant national certification -
MedCa
10.2017
Certified Medical Assistant certificate -
Breath of Life Training, LLC
10.2017
American Heart Association Heartsaver First Aid CPR AED certification -
Augusta Technical College
08.2017
High School Diploma -
Augusta Christian Schools, Inc.
01.1989
Skills
- Exceptional communication
- Initiative-taking
- Billing management
- VIP support
Timeline
Front Desk Lead and relief CMA
Covenant Pediatrics
01.2018 - Current
Office Administrative Assistant
Journey Community Church
08.2014 - 12.2015
JourneyLand Guest Services Coordinator
Journey Community Church
08.2012 - 05.2016
Phlebotomy Tech certificate -
Breathe of Life Training, LLC
Certified Medical Assistant national certification -
MedCa
Certified Medical Assistant certificate -
Breath of Life Training, LLC
American Heart Association Heartsaver First Aid CPR AED certification -
Augusta Technical College
High School Diploma -
Augusta Christian Schools, Inc.
Phlebotomy Tech national certification -
MedCa
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