Krista Sparks

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Prepared lab specimens for diagnostic evaluation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Measured patient pulse oximetry.
• Measured patient spirometry.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Oriented and trained new staff on proper procedures and policies.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Tracked and monitored requests for medical records release.
• Researched and resolved medical record discrepancies.
• Assisted in preparation of medical reports for external parties.
• Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
• Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient pulse oximetry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patient medical information such as blood pressure and weight.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Performed medical records management, including filing, organizing and scanning documents.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
• Reacted calmly and effectively in emergency situations and added the personal, caring touch that immediately put patients at ease.
• Helped enforce the practices quality assurance and control program efforts ensured compliance with HIPPA, CLIA and OSHA regulations; improved patient care/satisfaction.
• Assisting Physician with all ultrasound guided procedures, maintaining sterile fields while assisting with procedures, saving and uploading images to patient Charts.
• Assisting the Physician with trigger point injections including Botox, lumbar/Cervical spine nerve blocks
• Performed vitals
• Performed urine drug screens within office, filing and adjusting information in patient charts, collection co-pays and overdue balances.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Consistently praised for efficient handling of administrative duties (e.g.; answering phones, maintaining medial records, patient processing, updating patient information and greeting patients at the front desk) that allowed doctors and nursing staff to focus on the health concerns of their patients.

''.. Krista has been a vital member of our healthcare team.. Possesses exceptional patient-care skills, strong command of basic medical procedures and terminology. Well-organized and efficient. one of the finest medical assistants I have worked with throughout my 18-year career as an office manager..'' Linda Shepard, Office Manager, Brandon Pain Medicine.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.