Krista Stockton
Bakersville,NC
Summary
Detail-oriented professional with 3 years of experience as a Patient Service Representative and an Associate in Applied Science degree in Business Administration. Proven ability to enhance office operations through effective management of patient and staff needs. Strong interpersonal, analytical, and critical thinking skills, complemented by experience in electronic recordkeeping and insurance documentation. Ready to leverage administrative expertise in a Care Coordinator role to support team success.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Bakersville Medical Center
Bakersville, North Carolina
01.2023 - Current
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
Internship Student
The Quartz Corp
Spruce Pine, NC
06.2020 - 01.2023
- Worked well in team environment as well as independently.
- Participated in research to support goals and objectives of employer and assigned team.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Helped staff members re-stock supplies and perform other administrative duties.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Shadowed staff and learned advanced work.
- Prepared spaces for meetings at request of employer and team leadership.
- Responded quickly to questions and inquiries via phone and email.
- Compiled, modeled and reported on data for staff members as directed.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Identified needs of customers promptly and efficiently.
Volunteen Program
Mission Hospital
Spruce Pine, NC
06.2019 - 08.2019
- Identified needs of patients promptly and efficiently.
- Sat with patients in need of companionship and emotional support.
- Helped transport patients and assisted with discharges.
- Transported laboratory results, biological specimens and patient records to correct locations.
- Answered visitor questions, offered directions and escorted to destination.
- Assisted with safe patient transport, using manual lifting techniques and mobility aids.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Volunteer
Mitchell County Animal Rescue
Spruce Pine, NC
01.2019 - 05.2019
- Raised funds for organization through community outreach initiatives.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
- Called potential donors to generate monetary donations for fundraising events.
- Planned and executed fundraising strategies, bringing new funds.
- Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
Education
Associate of Applied Science - Business Administration
Mayland Community College
Spruce Pine, NC05.2022
High School Diploma -
Mitchell High School
Bakersville, NC06.2020
Skills
- Computer Skills (50 wpm)
- Proficient With [MS Office, Excel, Google Drive, Quickbooks, PowerPoints, Spreedsheets]
- 2 years of Spanish
- Teamwork and Collaboration
- Creative and Resourceful
- Self-Motivated
- Dependable and Reliable
- Attention to Detail
- Fast Learner
- Office and Administrative Support
- Telephone Etiquette
- Microsoft Office
- Public Speaking
- Records Administration
- CPR certified
- Clerical Support
- Check In and Check Out Procedures
- HIPAA Guidelines
- Front Desk Operations
- Customer Service
- Taking Client Histories
- Medical Recordkeeping
- Patient Callbacks
- Patient Database Maintenance
- Insurance Authorizations
- Medical Records Verification
- Calendar and Appointment Management
- Patient Health Information Access
- Payment Scheduling and Collection
- Claim Forms
- Organization and Time Management
- Advising Patents
Timeline
Front Desk Clerk
Bakersville Medical Center
01.2023 - Current
Internship Student
The Quartz Corp
06.2020 - 01.2023
Volunteen Program
Mission Hospital
06.2019 - 08.2019
Volunteer
Mitchell County Animal Rescue
01.2019 - 05.2019
Associate of Applied Science - Business Administration
Mayland Community College
High School Diploma -
Mitchell High School