Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Krista Strawderman

Mathias,West Virginia

Summary

Results-driven Manufacturing Supervisor known for high productivity and efficient task completion. Specialize in lean manufacturing techniques, quality control processes, and workforce management to enhance operational efficiency. Skilled at using communication, problem-solving, and leadership to achieve objectives and maintain production targets. Excel in fast-paced environments by prioritizing tasks and fostering teamwork.

Overview

23
23
years of professional experience

Work History

Manufacturing Supervisor

Lakeside Book
Harrisonburg, VA
09.2023 - Current
  • Supervised a team of 30+ employees in the manufacturing area.
  • Planned, coordinated, and monitored daily operations of the manufacturing department.
  • Developed plans for efficient use of resources like manpower, materials, equipment.
  • Coordinated with other departments such as Quality Assurance, Procurement. for smooth functioning of operations.
  • Assigned tasks to staff based on their qualifications and experience level.
  • Resolved conflicts between workers within the department or with other departments.
  • Monitored production performance and ensured quality standards were met.
  • Documented and submitted employee attendance and work hours.
  • Determined areas in need of improvement and managed resolutions.
  • Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
  • Provided employee coaching and employment decisions.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Customer Service SME

Lakeside Book
Harrisonburg, VA
02.2022 - 09.2023
  • Developed effective communication channels between internal departments at the SME.
  • Provided training sessions for new employees at the SME.
  • Identified areas of improvement in operational processes and procedures within SME.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Customer Service Representative

Lakeside Book Company / RR Donnelley & Sons
Harrisonburg, VA
08.2004 - 09.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Mentored junior team members and managed employee relationships.

Customer Service Assistant

RR Donnelley & Sons Co
Harrisonburg, VA
02.2002 - 08.2004
  • Updated customer records with relevant information.
  • Maintained a clean and organized work area at all times.
  • Responded promptly to customer inquiries about order status or product availability.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Collaborated closely with colleagues to meet customer needs.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Updated databases with new and modified customer data.

Education

Cosmetology

Massanutten Technical Center
Harrisonburg, VA
05-2008

High School Diploma -

East Hardy High School
Baker, WV
06-1996

Associate of Applied Science - Business Management

Eastern West Virginia Community And Technical College
Moorefield, WV

Skills

  • Quality Inspections
  • Safety audits
  • Scheduling Coordination
  • Technical knowledge
  • Process Improvement
  • Employee Training
  • Quality Control

Affiliations

  • Treasurer, Mathias Rurtian Club, 2021-2024
  • President, Mathias Ruritan Club 2020-2021
  • Building Manager, Mathias Ruritan Club 2021 to present
  • Business owner, Hair salon, 2019 to present

Accomplishments

  • Tom Downing Award, Ruritan National, 2022

Timeline

Manufacturing Supervisor

Lakeside Book
09.2023 - Current

Customer Service SME

Lakeside Book
02.2022 - 09.2023

Customer Service Representative

Lakeside Book Company / RR Donnelley & Sons
08.2004 - 09.2023

Customer Service Assistant

RR Donnelley & Sons Co
02.2002 - 08.2004

Cosmetology

Massanutten Technical Center

High School Diploma -

East Hardy High School

Associate of Applied Science - Business Management

Eastern West Virginia Community And Technical College

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Krista Strawderman