Krista Sweeney
Toledo,OH
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering strong relationships. Proficient in mobile app technology and committed to safety awareness, consistently achieving high customer satisfaction ratings through effective communication and multitasking skills.
Overview
13
13
years of professional experience
Work History
Curbside Shopper
Sam's Club
06.2024 - Current
- Assisted customers with online order pickups, ensuring a seamless shopping experience.
- Collaborated with team members to fulfill curbside orders efficiently and accurately.
- Managed inventory levels for curbside items, reducing discrepancies and enhancing availability.
- Utilized handheld devices to track order status and communicate updates to customers timely.
- Organized workspace to maintain cleanliness and safety standards during busy shifts.
- Developed familiarity with store layout, optimizing order retrieval processes for speedier service.
- Trained new associates on curbside procedures and customer engagement best practices.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Team Lead
Sam's Club
03.2023 - 06.2024
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Assistant Store Manager
Dennys Restaurant
05.2022 - 09.2022
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies.
- Trained and mentored new team members on store protocols and customer service standards.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Coordinated staff scheduling to maximize coverage during peak business hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Server Trainer
Tony Packo's
08.2012 - 06.2017
- Trained new servers on menu items and service standards, ensuring consistent guest experiences.
- Conducted regular training sessions to enhance team knowledge of food safety and sanitation practices.
- Developed training materials and resources, streamlining onboarding processes for new staff members.
- Implemented feedback mechanisms to identify areas for improvement in service delivery among team members.
- Coordinated with kitchen staff to ensure timely communication of orders, improving overall workflow efficiency.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
Life Skills Center of Toledo
Toledo, OH06-2013
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Reading comprehension
- Goal-oriented mindset
- Flexibility
- Customer service
- Relationship building
- Heavy lifting
- Upbeat and outgoing attitude
- Customer relations
- Accurate money handling
- Teamwork and collaboration
- Multitasking
- Reliability
- Team leadership
- Goal setting
- Professionalism
Timeline
Curbside Shopper
Sam's Club
06.2024 - Current
Team Lead
Sam's Club
03.2023 - 06.2024
Assistant Store Manager
Dennys Restaurant
05.2022 - 09.2022
Server Trainer
Tony Packo's
08.2012 - 06.2017
Life Skills Center of Toledo