Krista Sweet
Tucson,Arizona
Summary
Highly motivated business-minded professional with a passion for senior living. Analytical problem-solver with talents for team building, leading and creating a positive fun work culture, as well as excellent customer relations aptitude and relationship-building skills. Proven track work in leading sale team to achieve and maintain budgeted census goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Office Manager
Oro Valley Country Club
05.2023 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reduced the number of overdue invoices for improved cash flow management.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
General Manager
Fairwinds Ivey Ranch Leisure Care
02.2022 - 03.2023
- Responsible for the overall development, management and operations of large Independent and Assisted Senior Living community, while ensuring full compliance with federal, state and local licensing regulations.
- Proficient in profit and loss accounting and forecasting.
- Provided strong leadership support to sales and marketing team to achieve and maintain budgeted census.
- Created and maintained a warm and happy culture where residents and staff members thrived.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
Business Office Manager
Fairwinds Desert Point Leisure Care
08.2020 - 01.2022
- Successfully managed a large Independent and Assisted Senior Living community business office and supervised all front desk staff.
- Successfully maintained resident data and accurate employee payroll.
- Responsible for timely month-end close process and accurate financial records.
- Assisted General Manager and department heads with special projects and requests.
- Responsible for accounts receivable and accounts payable, vendor reconciliations, daily reconciliations, and cash deposits.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Sales & Move In Coordinator
Fairwinds Desert Point Leisure Care
08.2019 - 08.2020
- Responsible for maintaining budgeted census goals by establishing and cultivating relationships with prospects, family members and referral sources leading to successful sale closes.
- Responsible for all outside marketing events, networking with local civic groups and creation of all mixed media with in the community and the outside community.
- Worked closely with General Manager to create sales and marketing portion of business plan and execute the plan.
- Improved communication between residents and leadership team, fostering positive relationships from the start of tenancy.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon move-in.
Education
GED -
Pima Community College
Tucson, AZSkills
- Expense Control
- P&L Management
- Business Administration
- Project Management
- Account Management
- Business Development
- Sales Team Development
- Leadership and Team Building
- Customer Retention
Accomplishments
Completed Leisure Cares Manager Associate Program to become a General Manager. Traveled to other Leisure Care Communities to offer interim General Manager support before being promoted to General Manager of Fairwinds Ivey Ranch.
Timeline
Office Manager
Oro Valley Country Club
05.2023 - Current
General Manager
Fairwinds Ivey Ranch Leisure Care
02.2022 - 03.2023
Business Office Manager
Fairwinds Desert Point Leisure Care
08.2020 - 01.2022
Sales & Move In Coordinator
Fairwinds Desert Point Leisure Care
08.2019 - 08.2020
GED -
Pima Community College
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