Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Krista Teniente

Boerne

Summary

Creative and detail-oriented professional with 7+ years of experience leading cross-functional initiatives, managing operations, and supporting brand growth through strategic communication and process improvement. Skilled in coordinating marketing efforts, overseeing digital and print projects, and collaborating with diverse teams to ensure consistent, high-impact messaging. Adept at working with vendors, contractors, and internal stakeholders to execute campaigns, events, and business initiatives on time and within budget. Passionate about storytelling, homebuilding, and delivering meaningful customer experiences.

Overview

8
8
years of professional experience

Work History

Regional Area & Project Manager

Waxing The City
San Antonio
12.2023 - 05.2025
  • Spearheaded customer experience initiatives, identifying pain points, and implementing solutions, resulting in an ultimate increase in customer satisfaction and retention.
  • Responsible for handling all Full Cycle Recruiting including employee performance reviews.
  • Developed and executed a comprehensive social media strategy, boosting brand awareness, and engagement.
  • Analyzed large datasets to identify trends and insights, creating dashboards with Tableau to monitor key
    performance indicators, and improve decision-making.
  • Assigned tasks and monitored the performance of team members working on various aspects of a single project.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed market trends and competitor activity to inform business strategy.

District Manager

Waxing the City
San Antonio
06.2017 - 12.2023
  • Worked alongside COO to monitor security operations to ensure compliance with established procedures and standards.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems, including goal setting, performance reviews, corrective action plans, and disciplinary procedures.
  • Developed dashboards with Tableau to monitor key performance indicators.
  • Built strong customer relationships with clients and employees through personalized communication.
  • Managed vendor sourcing, payroll, and inventory control, ensuring smooth business operations and alignment with customer experience goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with Payroll.
  • Responsible for onboarding and implementing training plans.

Education

Bachelor of Arts - Sociology

University of Texas San Antonio
San Antonio, TX
08-2025

Skills

  • Creating and managing marketing campaigns (print digital)
  • Data analysis
  • Social media content creation scheduling
  • Operational management
  • Schedule Management & Resource Allocation
  • Hands-On Approach & Problem-Solving
  • Excellent Communication & Organizational Skills
  • Coordinating events
  • Process improvement
  • Social media management
  • Digital marketing
  • Prepare and summarize financial reports
  • Project lifecycle management
  • CRM / CMS experience
  • Collaborate with teams to manage and reconcile inventory and conduct periodic audits for accuracy
  • Reporting and Audits
  • Documentation and reporting
  • Customer relationship management
  • Risk and Issue Management
  • Quality assurance
  • Cross-functional team management
  • Google Workspace expert
  • Proficient in Microsoft Excel

Accomplishments

  • Nominated for Manager of the Year across 150+ studios for outstanding leadership, operational excellence, and team development.

References

References available upon request.

Timeline

Regional Area & Project Manager

Waxing The City
12.2023 - 05.2025

District Manager

Waxing the City
06.2017 - 12.2023

Bachelor of Arts - Sociology

University of Texas San Antonio

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