Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Thom

Milwaukee,WI

Summary

Organized Executive Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

10
10
years of professional experience

Work History

Front Desk Ambassador/ Executive Assistant

Ali Group/Scotsman
Vernon Hills , IL
04.2021 - Current
  • Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
  • Maintain front desk to provide positive first impression.
  • Coordinate travel arrangements and complete expense reports for travel reimbursement.
  • Handle incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Greet all guests and visitors, answer general questions and direct to appropriate locations.
  • Schedule and confirm appointments, managing a complex calendar for Executives' needs.
  • Assist in the preparation of presentations, proposals and contracts.
  • Conduct research to identify new markets for products or services.
  • Input customer orders into the company's database system accurately and promptly.
  • Organized and maintained filing systems for documents and records.
  • Sort and distribute incoming letters and emails for office distribution.
  • Track, reconcile, and submit monthly expense and credit card statements.
  • Compile reports on sales performance metrics for management review.
  • Organize trade shows and other promotional events related to sales initiatives.
  • Prepare presentations and communications materials for senior leadership team.
  • Support sales leaders in scheduling customer meetings, booking travel and securing hotel accommodations.
  • Prepare monthly financial reports outlining progress towards business goals.
  • Worked with cross-functional teams to achieve goals.
  • Analyze customer feedback to improve customer satisfaction ratings.
  • Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Enter customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Handle confidential information with discretion and integrity.
  • Assisted with onboarding of new employees by providing orientation information and support.

Administrative Assistant

Astellas Pharma US
Northbrook, IL
03.2020 - 03.2020
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Processed invoices for payment using accounting software applications.
  • Managed database systems containing customer contact information.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research on various topics as requested by management.
  • Developed effective filing systems for easy retrieval of information when needed.

Executive Assistant to the President

Trafalgar Group
Atlanta, GA
02.2017 - 02.2020
  • Greeted visitors warmly upon arrival at the office premises.
  • Organized and maintained the President's calendar, scheduling meetings and appointments.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Managed daily invoices, reports and proposals.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Coordinated logistics for conferences and other events attended by representatives from the president's office.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Drafted proposals, letters and memos.
  • Acted as a liaison between executive management and other departments within an organization.
  • Managed and tracked expenses to meet company budget requirements.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Compiled reports from various sources for review by the President.

Executive Assistant

Healthios Capital Markets
Northbrook, IL
09.2015 - 01.2017
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Processed invoices for payment using QuickBooks.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and maintained filing systems for confidential documents and records.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Assistant

CF Industries
Deerfield , IL
05.2015 - 09.2015
  • Provided administrative support to the Executive team, including scheduling meetings and managing calendars.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Composed, edited and typed complex memos and reports with MS Office Suite software.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Scheduled appointments between clients and customers and internal staff members.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Developed and maintained filing systems for confidential documents and records.
  • Conducted research on various topics as requested by management.

Education

Bachelor of Arts - History

University of Dallas
Irving, TX

Skills

  • Customer service
  • Microsoft Office
  • Time management
  • Problem solving
  • Sales support
  • Team collaboration

Timeline

Front Desk Ambassador/ Executive Assistant

Ali Group/Scotsman
04.2021 - Current

Administrative Assistant

Astellas Pharma US
03.2020 - 03.2020

Executive Assistant to the President

Trafalgar Group
02.2017 - 02.2020

Executive Assistant

Healthios Capital Markets
09.2015 - 01.2017

Administrative Assistant

CF Industries
05.2015 - 09.2015

Bachelor of Arts - History

University of Dallas

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Krista Thom