Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Thompson

New Berlin

Summary

Detailed - oriented Patient Access Specialist with extensive medical services background and strong work ethic.

Proven ability to enhance clinic efficiency through accurate documentation and exemplary customer service. Skilled in EMR systems and HIPAA compliance, fostering a supportive environment for patients and healthcare teams alike. I accept challenges and suggestive criticism. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

17
17
years of professional experience

Work History

Patient Access Specialist

GI Associates
06.2012 - Current
  • Accurately collecting and entering demographic information.
  • In addition to being a Patient Access Specialist; I was a Medical Assistant until my physician retired.
  • Schedule, reschedule appointments.
  • Provided information and responded to patients inquires regarding the procedure(s) or prep.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining confidentiality.
  • Learned and utilized electronic health record systems to manage patient information efficiently.
  • Provided support in verifying insurance coverage and scheduling appointments accurately.
  • Adapted quickly to changes in policies and procedures, enhancing workflow efficiency.

Medical Assistant

Pain Rehabilitation Associates
09.2008 - 08.2011
  • Administered patient care, including vital signs monitoring and medical history documentation.
  • Assisted healthcare providers with examinations, procedures, and patient education initiatives.
  • Maintained accurate patient records using electronic health record systems for improved accessibility.
  • Coordinated scheduling of appointments and managed patient flow to optimize clinic efficiency.
  • Trained new medical assistants on clinical protocols and office procedures for enhanced team performance.
  • As a co-supervisor, I was responsible for two medical assistants under me and 3 physicians/ My duties were to make sure that their individual schedules were up to date, time off requests were maintained but most of all make sure the daily tasks were completes and individual goals were met.

Education

High School Diploma -

Wauwatosa East High School
Wauwatosa, WI

Skills

  • Medical terminology
  • Front desk operations
  • Appointment scheduling
  • HIPAA compliance
  • Provided exemplary customer service
  • Documentation accuracy
  • Patient scheduling
  • EMR, ProHealth, Ascension and Aurora access

Timeline

Patient Access Specialist

GI Associates
06.2012 - Current

Medical Assistant

Pain Rehabilitation Associates
09.2008 - 08.2011

High School Diploma -

Wauwatosa East High School

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