Organized and dependable candidate with a solid background in talent acquisition, employee relations and performance management. Skilled in utilizing interpersonal and organizational skills to push strategic HR initiatives and foster a positive team environment.
Overview
14
14
years of professional experience
Work History
Outlet Manager
Ashley Furniture and Appliancemart
09.2022 - Current
Manage outlet inventory effectively to meet customer demands.
Welcome customers warmly and engage in conversations to understand their preferences and requirements.
Assist customers in designing aesthetically pleasing and comfortable rooms.
Skillfully negotiate prices for furniture and services.
Provide detailed information regarding product specifications, financing options, merchandise availability, and warranties.
Complete sales transactions and maintain follow-up communication to foster long-term customer relationships.
Analyze sales reports to improve sales performance, manage inventory, and leverage emerging trends.
Lead Wellness Advisor
JDRC Managed Services
05.2021 - 09.2022
Supported Wellness Advisors in customer consultations, addressing standard inquiries and managing complaints.
Conducted thorough investigations into cash, POS, or product discrepancies.
Conducted regular inventory counts and maintained accurate records.
Enforced security measures and ensured safety compliance in accordance with company SOPs.
Assisted in onboarding and training Wellness Advisors, ensuring compliance with company policies, procedures, and relevant laws.
Supervisor/Team Trainer
Whole Foods Market
04.2017 - 06.2019
Supervised the performance of over 20 team members concurrently.
Managed team member break schedules and maintained records of attendance.
Provided continuous on-floor support for cashiers and customer service desk operations.
Engaged with dissatisfied customers, demonstrating empathy and resolving issues promptly.
Conducted training for new team members in cashiering, customer service, and supervisory responsibilities.
Maintained a detailed supervisor log, documenting daily staff evaluations, equipment issues, and observed conflicts or performance issues.
Organized and administered fun incentives and prizes for team members during bi-annual fundraiser drives for the Whole Planet Foundation and Whole Kids Foundation.
Hiring Manager/Human Resources
AMC Theatres
10.2010 - 04.2017
Oversaw staff recruitment, selection, onboarding, and training.
Created weekly work schedules for 20-25 employees.
Provided guidance on company benefits and escalated payroll discrepancies for crew members.
Conducted quarterly performance reviews, offering coaching, counseling, and disciplinary actions as needed.
Developed, enforced, and ensured compliance with policies, procedures, and productivity standards.
Boosted crew morale through team-oriented competitions and team-building exercises.
Managed cash-handling procedures, including distributing loans to registers and depositing money after peak periods.
Monitored Attendance Per Staff Head (APSH) and adjusted staff as necessary.
Managed weekly feature playlists and ensured compliance with film studio requirements.
Conducted weekly cleaning and maintenance on Sony and Christie digital projectors.
Education
Bachelor of Science - Human Resources & Organizational Leadership
Colorado State University Global
Aurora, CO
07.2025
Associate of Arts - Liberal Arts And General Studies
Madison Area Technical College
Madison, WI
01.2019
Skills
Proficient in Microsoft Office Suite
Strong interpersonal and customer service skills
Experienced in administration and management
Demonstrates meticulous attention to detail
Effective oral and written communication skills
Strong analytical and problem-solving abilities
Quick and dedicated learner
Excellent time management skills
Possesses strong decision-making, leadership, prioritization, and delegation skills
Timeline
Outlet Manager
Ashley Furniture and Appliancemart
09.2022 - Current
Lead Wellness Advisor
JDRC Managed Services
05.2021 - 09.2022
Supervisor/Team Trainer
Whole Foods Market
04.2017 - 06.2019
Hiring Manager/Human Resources
AMC Theatres
10.2010 - 04.2017
Bachelor of Science - Human Resources & Organizational Leadership
Colorado State University Global
Associate of Arts - Liberal Arts And General Studies