Krista Wagner
Vernal,UT
Summary
Dynamic professional with extensive experience as an owner/operator at Tranquil Aesthetics, excelling in effective communication and relationship management. Proven track record in staff training and business operations management, consistently delivering exceptional customer service and achieving sales goals. Skilled in developing personalized skincare solutions and optimizing client satisfaction through tailored consultations.
Overview
23
23
years of professional experience
Work History
owner/operator
Tranquil Aesthetics
Vernal, UT
09.2017 - Current
- Provided personalized skincare consultations to address individual client needs.
- Performed facials and body treatments using industry-standard techniques and products.
- Educated clients on proper skincare routines and product usage for best results.
- Built strong relationships with clients through effective communication and service delivery.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on skin care procedures and products.
- Greeted clients upon arrival to spa and provided information about services offered.
- Consulted with clients to determine lash style preferences and desired looks.
- Applied a variety of lash extensions using industry-standard techniques and tools.
- Educated clients on proper lash care and maintenance for longevity.
- Managed appointment schedules to optimize client flow and reduce wait times.
- Ensured that high-quality service was provided to every client at all times.
- Kept records of client visits and updated customer profiles accordingly.
Office Manager/Licensed Sales Producer
American Family Insurance
Vernal, UT
05.2012 - 07.2017
- Managed office operations and ensured efficient workflow among team members.
- Developed and implemented office policies to improve efficiency and organization.
- Supervised administrative staff, providing training and guidance as needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed comprehensive insurance coverage plans for diverse client needs.
- Educated clients on policy options and coverage details effectively.
- Collaborated with underwriters to ensure accurate policy issuance and compliance.
- Provided exceptional customer service through timely responses and support.
- Trained junior staff on best practices in insurance sales and client management.
- Exceeded company sales goals for new policies.
- Upsold products to policyholders and potential new clients.
Store Manager
Maurices
Vernal, UT
08.2002 - 05.2012
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on sales techniques and customer service standards.
- Implemented store policies to maintain compliance with company standards and regulations.
- Conducted regular staff meetings to communicate goals and share best practices.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
Esthetician License -
The Beauty College
Vernal, UT07-2017
State Insurance License -
Professional Insurance Licensing
Vernal, UT 08-2012
Skills
- Effective communication
- Time management
- Team leadership
- Staff training and supervision
- Problem solving
- Staff training and development
- Documentation and reporting
- Business operations management
- Recruiting and hiring
- Relationship management
- Personnel management
- Business planning
- Operations management
Timeline
owner/operator
Tranquil Aesthetics
09.2017 - Current
Office Manager/Licensed Sales Producer
American Family Insurance
05.2012 - 07.2017
Store Manager
Maurices
08.2002 - 05.2012
Esthetician License -
The Beauty College
State Insurance License -
Professional Insurance Licensing
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