Krista Wallace
Eleanor,WV
Summary
Experienced Practice Manager with 14 years of working alongside diverse teams. Demonstrates strong work ethic and genuine passion for the job. Recognized for exceptional leadership abilities. Seeking Director of Health Center Operations position to broaden expertise. Known for effective task prioritization, clear communication, and collaborative approach. Consistently fosters positive and productive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Practice Manager
FamilyCare Health Centers
07.2008 - Current
- Over 14 years-experience in management, with 10 years of clinical/site manager responsibilities, 4 plus years as a practice manager.
- Oversee daily operations at assigned health centers.
- Manage team members in a manner consistent with policy and procedures.
- Establish a collaborative working relationship with community members to enhance the role and awareness of the clinic in the communities it serves.
- Responsible for conducting performance evaluations of direct reports.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Manages discipline of assigned staff in accordance with company policy.
- Regularly analyzes reports and data, making adjustments when needed.
- Ensuring the patient safety as well as satisfaction.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Assist in the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervise all patient service staff at all 7 locations.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Assisted with office budget, reducing unnecessary expenses for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction with a positive delivery.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
MA/LPN
Mid-Ohio Valley Medical Group
01.2000 - 01.2008
- Routine MA/LPN duties, vitals, triage, medication administration, assisting the medical providers with any needed assistance
Education
Associate in Nursing - Registered Nurse
Kanawha County Community And Technical College
Dunbar, WV 06-2009
LPN license -
Washington State Community College
Marietta, Ohio01.2006
NR-CMA -
Ben Franklin
01.1999
High School Diploma -
Buffalo High School
01.1998
Skills
- Strategic Decision Making
- Analytical Problem Solving
- Proactive Problem-Solving
- HIPAA Compliance Knowledge
- Staff Management Expertise
- Workflow Optimization
- Performance monitoring
- Team Leadership
- Data Evaluation
Certification
- Active WV LPN License
- CPR
Timeline
Practice Manager
FamilyCare Health Centers
07.2008 - Current
MA/LPN
Mid-Ohio Valley Medical Group
01.2000 - 01.2008
NR-CMA -
Ben Franklin
High School Diploma -
Buffalo High School
Associate in Nursing - Registered Nurse
Kanawha County Community And Technical College
LPN license -
Washington State Community College
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