Summary
Overview
Work History
Education
Skills
Timeline
Barista

Krista Welker

Customer Service Specialist
St Louis,MO

Summary

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Overview

11
11
years of professional experience

Work History

Corporate Call Center Specialist

Public Storage
St. Louis , Missouri
06.2021 - 05.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Property Manager

Public Storage
St. Louis, Missouri
12.2020 - 06.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs and vacate procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with the Public Storage rental agreement.
  • Coordinated ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels on shelves.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom, and stockroom
  • Adhered to store policies and procedures.
  • Remained calm and professional in stressful circumstances.

Relief Manager

Public Storage
St.Louis, Missouri
04.2019 - 12.2020
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.


Sandwich Artist

SUBWAY®Restaurants
St. Louis, Missouri
04.2016 - 02.2019
  • Greeted guests, promoted specials and took orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Private Duty Caregiver

Lutheran Senior Services, Inc.
St. Louis, Missouri
04.2011 - 04.2016
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living need to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.

Education

Associate of Applied Science - Interior Design

Patricia Stevens College
St. Louis, Missouri

Diploma - Medical Coding And Billing

Sanford Brown College
St. Louis, Missouri

Diploma - Medical Office Assistance

Metro Business College
St.Louis, Missouri

Skills

  • Specialist Procedures
  • Call Center Processes
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Punctual and reliable

Timeline

Corporate Call Center Specialist

Public Storage
06.2021 - 05.2022

Property Manager

Public Storage
12.2020 - 06.2021

Relief Manager

Public Storage
04.2019 - 12.2020

Sandwich Artist

SUBWAY®Restaurants
04.2016 - 02.2019

Private Duty Caregiver

Lutheran Senior Services, Inc.
04.2011 - 04.2016

Associate of Applied Science - Interior Design

Patricia Stevens College

Diploma - Medical Coding And Billing

Sanford Brown College

Diploma - Medical Office Assistance

Metro Business College

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Krista WelkerCustomer Service Specialist