KRISTA WHITE
Horseheads,NY
Summary
Detailed-oriented professional with 10+ years of extensive experience in providing exceptional customer Service, administering customer transactions, excellent in building customer/client relations and promoting company offerings. Exceptionally organized and focused. Demonstrates an outstanding aptitude to manage and balance a variety of responsibilities in a fast-paced environment. Skilled at learning new concepts quickly while working well under pressure. Seeking a position where excellent work ethic, strong problem solving abilities and exceptional people skills is valued. Seeking a position where I can make an immediate contribution to achieving your companies objective. Interest in remote work positions, if available.
Overview
13
13
years of professional experience
Work History
Assistant Office Manager
Aspen Dental
Horseheads, NY
09.2023 - 01.2024
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Provided administrative support to senior management staff.
- Responded promptly to customer inquiries via phone or email.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
Office Manager
Aspen Dental
Horseheads, NY
01.2022 - 09.2023
- Managed all front desk operations, including phone calls and customer service inquiries.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Assistant Front Office Manager
Harbor Hotel
Watkins Glen, NY
01.2022 - 01.2022
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Ensured all staff members had appropriate training and development opportunities.
- Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
Key-holder/Department Manager
Bed Bath & Beyond
Elmira, NY
01.2011 - 01.2017
- Developed and implemented innovative merchandising strategies to maximize sales.
- Organized product displays in accordance with corporate guidelines.
- Created visual presentations that effectively promoted products.
- Analyzed customer shopping habits to identify opportunities for increased sales.
- Assisted customers in selecting appropriate merchandise for their needs.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Monitored inventory levels and reordered merchandise as needed.
Education
Bachelors -
Pillsbury College & Seminary
01.2011
Diploma -
Deposit Central High School
01.2001
Skills
- Administrative Support
- Event Coordination
- Account Reconciliation
- Scheduling Appointments
- Inventory Control
- Task Delegation
- Payroll Processing
- Customer Service
- Problem-Solving
- Goal Setting
- Dependable and Reliable
- Detail Oriented
- Highly Motivated
Timeline
Assistant Office Manager
Aspen Dental
09.2023 - 01.2024
Office Manager
Aspen Dental
01.2022 - 09.2023
Assistant Front Office Manager
Harbor Hotel
01.2022 - 01.2022
Key-holder/Department Manager
Bed Bath & Beyond
01.2011 - 01.2017
Bachelors -
Pillsbury College & Seminary
Diploma -
Deposit Central High School
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