Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Awards
References
Timeline
GeneralManager

Krista White

North Las Vegas,NV

Summary

Experienced professional seeking a challenging role in operational, business, and customer service management. Committed to making valuable contributions to the growth and success of the organization by applying and enhancing my skills. Known for exceeding expectations through dedication and a strong work ethic.

Overview

18
18
years of professional experience

Work History

General Manager

Club Monaco
09.2021 - Current
  • Manage day to day store functions and operation's at my store
  • Oversee district when DM is away
  • Recruit, hire and train new managers in their direct area rather virtually or in person
  • Offer consultation and recommendations to store managers on overcoming operations challenges
  • Monitor sales and work towards meeting quarterly objectives
  • Minimize cost and labor by reviewing schedules and inventory use
  • Visit stores to evaluate operations, cleanliness and efficiency of each area
  • Development of staff in my door
  • Handle customer queries and complaints
  • Oversee operations to ensure efficiency at my home store
  • Ensure regulations are followed
  • Managing budgets / P&L
  • Was able to increase sales and profit 3 years in a row here and beat pre-covid numbers!

Assistant Manager

Theory
04.2019 - 05.2021
  • Demonstrated role responsibility through strong business acumen by leveraging KPI's to develop and support business driving strategies
  • Assisted store manager in leading the selling strategy by ensuring team demonstrates expert knowledge of the product to clients
  • Support leading the team through leveraging company tools, incentives & strategies to support meeting sales goals
  • Made decisions that impacted the business and store environment in a positive manner aligning with store leadership
  • Exhibited enthusiasm and entrepreneurial spirit to create a positive work environment
  • Used company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with store leader
  • Supported all store efforts to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified personnel
  • Ensured all front and back of house procedures were executed by the team in accordance with company Policy and Procedures
  • Supported store manager with overseeing inventory processes to ensure shrink results consistently met company expectations
  • Prioritized and delegated tasks effectively and efficiently to store team
  • Planned ahead with store manager for future business needs to continually improve business results
  • Collaborated with store manager and cross-functional business partners, as directed, to support all-level organizational goals
  • Confidently maintained the utmost integrity around escalating all human resource matters to store manager
  • Communicated effectively and efficiently and operated autonomously in the spirit of the company's code of conduct in the absence of my store manager
  • Ran the store effectively through the pandemic shut down to maintain customer relationship so and profit with no store manager

Assistant Manager

Stuart Weitzman
04.2018 - 04.2019
  • Achieved and exceeded goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Stayed current with market competition, industry, fashion trends and customer shopping behaviors
  • Demonstrated strong business acumen; strategically forecast, plan and budget to the needs of the business
  • Managed daily operational tasks according to SW standards including selling and service
  • Served as a leader within the building in support of the Store Manager
  • Supported an environment of teamwork, trust and collaborated with peers, customers and supervisors
  • Developed product knowledge skills and remained aware of current collections that are in-store and on-line; cascaded and trained information to the broader team
  • Fostered a store environment that delivered renowned and authentic service to create a Luxury customer experience
  • Evaluated performances of all team members and provided consistent coaching where service and selling are top priorities; created and modified action plans for the continuous development of staff
  • Participated in multiple SW store openings (start to finish)

Assistant Department Manager (Designer Shoes)

Nordstrom
02.2017 - 04.2018
  • Strategically increased sales and monitored P&L
  • Enforced quality customer service
  • Mentored and trained employees
  • Provided a comfortable working environment
  • Implemented business strategies to increase sales
  • Maintained and improved company standards
  • Prepared staff for job transitions and successions
  • Managed the execution of product promotions
  • Kept staff motivated
  • Recruited, interviewed, hired, coached, assessed and separated employees
  • Exceeded sales and customer satisfaction

Associate Store Manager

Michael Kors
05.2014 - 05.2016
  • Assisted in analysis of sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for management team and sales associates, ensuring goals reflected store business goals
  • Continuously motivated sales staff to meet assigned sales and productivity goals
  • Ensured selling staff was fluent in all aspects of product knowledge
  • Demonstrated sales leadership for staff by playing an active role on the selling floor, team selling and coaching in the moment
  • Ensured all associates provided the highest level of customer service
  • Ensured staff maintained constant client communication through utilizing their client books
  • Resolved all client problems and complaints quickly and effectively
  • Met inventory accuracy and shrink requirements
  • Supported, promoted and assumed responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Built and maintained good communication with members of corporate office, regional office, mall office and other stores
  • Ensured presentation of all displays, fixtures and all visual areas reflective of current visual direction
  • Communicated inventory needs to support the business goal
  • Recruited, trained, and developed staff ensuring all positions were filled in a timely manner with qualified personnel
  • Continually evaluated the performance of each associate and provided constant feedback to ensure results
  • Ensured the integrity of payroll and the payroll process

Store Manager

Aldo Shoes
08.2013 - 05.2014
  • Recruiting, developing and maintaining a top sales team
  • Managing inventory and loss prevention
  • Controlling operating costs/ P&L
  • Having to adapt to different cultures and environments
  • Providing total customer service
  • Maintain a strong store and floor presentation

STORE MANAGER/AREA MANAGER

MAX RAVE
03.2007 - 05.2011
  • Drove area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations and visual strategies, consistently across all stores
  • Lead and directed the development of store and area level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution
  • Ensured that all associates were current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalize training and development within prescribed timelines and standards
  • Formulated fruitful business development strategies to ensure long-term success in my store and Las Vegas Market
  • Set standards and objectives for different stores and from time to time depending on business needs
  • Optimized and oversaw operations to ensure efficiency and completion
  • Lead a team of store managers and my home store towards effective collaborations and attainment of goals
  • Undertook sound financial management to ensure stores are profitable and stay within budget
  • Ensured compliance with Max Rave policies and operational guidelines
  • Ensured that all store associates greet, engage, demonstrate, inspire, and manage the floor and customer flow towards an outstanding in-store customer experience
  • Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated
  • Ensured the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development
  • Managed stores to work within labor scheduling budget/models, both hours and FT/PT ratio as well as AHR
  • Ensured stores have bench strength for future management needs both in existing and new store markets
  • Evaluated performances using MR key metrics and address issues to improve it
  • Consistently and effectively communicated the company objectives to all store management teams through organized and scheduled conference calls and email communication
  • (with DM and on occasional basis from RM)
  • Ensured that stores have accountability to expectations on a consistent and timely basis

Co-Manager/Manager

BEBE
01.2012 - 02.2013
  • Strategically drive sales results to achieve maximum sales and productivity goals through functional leadership, effective communication, talent management, presentation excellence, and operational excellence
  • Supported and represented the BeBe Value System; Integrity, Service, Passion and Quality
  • Inspired and motivated others to achieve results
  • Implemented and ensured follow through of visual presentation standards, backstock and markdowns
  • Ensured loss prevention awareness and shrink control
  • Met all deadlines and ensured proper store maintenance cleanliness and safety
  • Monitored and ensured exceptional client service and client satisfaction through the enforcement of the clientele program, World Class Service and delivery of the BeBe experience
  • Understood the market trends and activities
  • Recruited, Hired, Trained, and coached in the moment

Education

English Education -

University of Arkansas at Pine Bluff
Pine Bluff, AR
01.2007

General Studies -

SEARK COMMUNITY COLLEGE
Pine Bluff, AR
05.2004

DIPLOMA -

PINE BLUFF HIGH SCHOOL
Pine Bluff, AR
05.2003

Skills

  • Marketing and Advertising
  • Inventory Management
  • Employee development
  • Business generation
  • Team Building
  • Training
  • Supervise
  • Shrink Reduction
  • Loss Prevention Control
  • Vendor Negotiations
  • Payroll Administration
  • Bookkeeping
  • Operational Improvement
  • Customer Service Skills
  • Inventory
  • Retail sales
  • Cash Handling
  • Communications
  • Word
  • Succession Planning
  • Talent Management
  • Merchandising
  • Talent Acquisition
  • Branding
  • Human Resources Management
  • Financial Management
  • Employee Orientation
  • Retail Management
  • CRM Software
  • Conflict Management
  • Profit & Loss
  • Workday
  • Leadership
  • Financial analysis
  • Recruiting
  • Management
  • Performance Management
  • Interviewing
  • HR Sourcing
  • Workers' Compensation
  • Employee Evaluation
  • PeopleSoft
  • Sourcing
  • Office Management
  • Forecasting

Additional Information

I have over 20 years of money handling and customer service experience. While managing my previous teams, I have won numerous awards for great customer service, bonus ytd and mtd, and great loss prevention turn-over. I am hard working and believe in being the best. I have managed both high volume as well as a lower volume stores ranging from 1million to 27 million and proceeded to always maximize and turn the store and team around when on the sales floor or taking over a store in general. If given the opportunity I will not only excel but try to exceed all goals set before for me.

Assessments

  • Management & leadership skills: Impact & influence, 06/01/21, Proficient
  • Supervisory skills: Motivating & assessing employees, 08/01/21, Proficient
  • Office manager, 06/01/21, Proficient
  • Administrative assistant/receptionist, 08/01/21, Proficient
  • Customer focus & orientation, 05/01/21, Proficient
  • Customer service, 06/01/21, Proficient

Awards

  • Winner of America's Next Top Model (TV Show), 03/01/10, Won the reality tv show ANTM cycle 14! The gaps in my resume are due to trying to fulfill my contractual duties to Tyra Banks, the CW, Cover girl cosmetics, and Whilmenia models.
  • Store Manager of the Year
  • Best Shrink Control
  • Most Improved Shrink
  • Best MTD over Comp. (numerous times)
  • Best YTD over Comp. (4 times)
  • Best Customer Service

References

  • Terrell Medlock, former DM at Max Rave/Mentor, (714) 369-7372
  • Artken Cada, ASM at Club Monaco, (702) 630-7502
  • Ryan Conde, KH at Club Monaco, (725) 577-6566
  • Lucrezia Nelson, stylist, (702) 596-7999
  • Lori Alvarez, former Stylist, (702) 510-7639

Timeline

General Manager

Club Monaco
09.2021 - Current

Assistant Manager

Theory
04.2019 - 05.2021

Assistant Manager

Stuart Weitzman
04.2018 - 04.2019

Assistant Department Manager (Designer Shoes)

Nordstrom
02.2017 - 04.2018

Associate Store Manager

Michael Kors
05.2014 - 05.2016

Store Manager

Aldo Shoes
08.2013 - 05.2014

Co-Manager/Manager

BEBE
01.2012 - 02.2013

STORE MANAGER/AREA MANAGER

MAX RAVE
03.2007 - 05.2011

English Education -

University of Arkansas at Pine Bluff

General Studies -

SEARK COMMUNITY COLLEGE

DIPLOMA -

PINE BLUFF HIGH SCHOOL

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Krista White