Krista Whitley
Abilene,KS
Summary
- Adept at medical terminology and patient confidentiality, I excelled at Memorial Health Systems by streamlining data interpretation processes, enhancing patient care accuracy by 30%. My professional demeanor and proficiency in document management have consistently supported team efficiency and compliance with regulatory standards.
- Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Medical Laboratory Assistant
Memorial Health Systems
11.2019 - Current
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Recorded and maintained accurate data to facilitate tracking of results.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Documented and verified patient information using laboratory information system.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Conducted wide range of laboratory tests and recorded results.
Certified Medical Assistant
Salina Regional Podiatry
09.2018 - 10.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Phlebotomist
Memorial Health Systems
02.2015 - 08.2018
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Provided guidance and support to laboratory personnel.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed laboratory tests to assist physicians in diagnosis.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Participated in quality assurance and competency assessment initiatives.
- Monitored supply levels and placed orders for laboratory supplies.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Associate of Science - Medical Laboratory Techinician
Manhattan Technical College
Manhattan, KS03-2026
GED -
Salina Adult Education
Salina, KS02-1998
Skills
- Medical terminology proficiency
- Patient confidentiality
- Document management
- Data interpretation
- Scheduling
- Data inputting
- Positive and professional
- Office equipment operations
- PC proficient
- Clerical support
- Front desk operations
- Document control
- Phone etiquette
- Documentation and reporting
- Spreadsheet tracking
- Data entry
- Transcription and dictation
- File management
- Multi-line telephone systems
- Record preparation
- Multitasking and prioritization
- Mail handling
- Verbal and written communication
- Calm demeanor
Timeline
Medical Laboratory Assistant
Memorial Health Systems
11.2019 - Current
Certified Medical Assistant
Salina Regional Podiatry
09.2018 - 10.2019
Phlebotomist
Memorial Health Systems
02.2015 - 08.2018
Associate of Science - Medical Laboratory Techinician
Manhattan Technical College
GED -
Salina Adult Education
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