Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Software
Interests
Timeline
Generic
Krista Wilhelm

Krista Wilhelm

Decatur,IN

Summary

Dynamic hospitality professional with a proven track record at Wings Etc, excelling in mixology and customer service. Skilled in team training and development, I consistently enhanced guest experiences, driving sales through effective upselling strategies. Known for maintaining a clean and compliant bar environment while fostering strong customer relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bartender/server

Wings Etc
04.2022 - Current
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Lead Tech Supervisor

Jack Laurie Group
11.2023 - 02.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Material Handler Top Tier/group Lead Assistant Pro

REV Recreation Group
07.2012 - 11.2023
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Packed items into appropriate containers for shipment.
  • Received and unpacked shipments and new equipment as directed.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Production Worker

Manpower Temporary Services Fleetwood
02.2011 - 07.2012
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Reviewed production schedules and streamlined processes.

Assembly Floater

Tri Tech Systems
07.2005 - 02.2011
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma - Core 40

Bellmont High Schoo
Decatur, IN
05.2004

Skills

  • Safe service compliance
  • Health codes compliance
  • Bar restocking
  • Basic accounting
  • Mixology
  • Team training and development
  • Food running
  • Maintaining a clean bar
  • Bar service preparation
  • Professional appearance
  • Customer service expertise
  • Handling difficult customers
  • Hospitality service expertise
  • Hospitality and accommodation
  • Complex Problem-solving
  • Changing beer kegs
  • Cash and credit transactions
  • Food preparation
  • Able to stand number hours
  • Responsible alcohol service
  • Menu memorization
  • Cash register operation
  • Liquor restocking
  • Clear and effective communication
  • New hire training
  • Outstanding customer service
  • Highly reliable
  • Outgoing personality

Certification

Fork lift licensed, liquor license

Additional Information

I’ve used excel to provide parts format sheets, very excelled in posting and recieving materials, became the group lead assistant also maganging a line of production workers at rev, very high detailed supervisor lead tech at Jack Laurie group, became a worker at tri tech to of learned every job and float as needed in all areas

Software

Excel, Microsoft word, went to ivy tech for office administration for 3 years

Interests

I love to be outdoors camping, biking, kayaking, spending time with loved ones, making friendships and people laugh

Timeline

Lead Tech Supervisor

Jack Laurie Group
11.2023 - 02.2025

Bartender/server

Wings Etc
04.2022 - Current

Material Handler Top Tier/group Lead Assistant Pro

REV Recreation Group
07.2012 - 11.2023

Production Worker

Manpower Temporary Services Fleetwood
02.2011 - 07.2012

Assembly Floater

Tri Tech Systems
07.2005 - 02.2011

High School Diploma - Core 40

Bellmont High Schoo

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Krista Wilhelm