Krista Wolfe
Jeffersonville,IN
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
12
12
years of professional experience
Work History
Administration
Sensible Psychiatric Services
Louisville, KY
01.2020 - 04.2025
- Established strong work network by building professional relationships with physicians and fellow employees.
- Developed strong relationships with existing patients through friendly customer service interactions.
- Counseled patients on potential financial liabilities and payment requirements.
- Maintained accurate records of all patient care activities using EMR.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods on new intakes prior to arrival.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Prepared the monthly controlled substance report for all Clinicians.
- Addressed and resolved patient concerns and complaints in a timely with empathy.
- Monitored office supplies inventory and placed orders when necessary.
- Followed up on pending prior authorization requests to ensure timely processing.
- Sent out monthly billing statements to clients who had outstanding balances due.
Administration and Medical Assistant
HCTC
Louisville, KY
09.2015 - 11.2019
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Processed patient referrals to specialists, coordinating appointments and hospital admissions.
- Performed administrative tasks such as scheduling appointments, maintaining records and prior authorizations.
- Performed Fibro Scans and Triage.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Esthetician
MedShare Health and Wellness Center
Louisville, KY
06.2013 - 08.2015
- Sold salon-exclusive skin care products and encouraged services.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client needs.
- Provided excellent customer service and skincare treatments to clients.
- Built positive client relationships and guided clients through treatments.
- Supported profitability by upselling products and services and processing sales.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Ensured compliance with state regulations related to sanitation and health standards.
Education
Licensed Esthetician -
PJ's College of Cosmetology
04.2012
C.E.S Certificate - Medical Office Training, Microsoft Office Software
06.1999
Skills
- Customer Service
- Attention to Detail
- Teamwork
- Problem Solving
- Electronic medical records
- Insurance verification
- Patient referrals
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Health administration
- Problem solving
- 45 WPM typing speed
Timeline
Administration
Sensible Psychiatric Services
01.2020 - 04.2025
Administration and Medical Assistant
HCTC
09.2015 - 11.2019
Esthetician
MedShare Health and Wellness Center
06.2013 - 08.2015
Licensed Esthetician -
PJ's College of Cosmetology
C.E.S Certificate - Medical Office Training, Microsoft Office Software
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