Krista Wright
Nonprofit Program Director
Clearwater,FL
Summary
Mission-focused and energetic professional with experience in leading a team of educators, business partners, career and life coaches, as well as other stakeholders in developing a reputable and self-sustaining post-secondary education option that leads to industry certification and career placement for aspiring professionals with a disability.
History of meeting Diversity, Equity, Inclusion, and Accessibility objectives by organizing and leading multiple Business Advisory Councils (BAC). BAC's were teams of dynamic professionals across several job markets who were brought together with the goal of developing innovative workforce solutions in response to evolving job markets within the area.
Overview
13
13
years of professional experience
8
8
Certificate Courses Developed Spanning Three Job Markets
3
3
Certificate Courses Developed and Licensed by DEPT of EDU
Work History
Director of Certificate Programs
MacDonald Training Center, Inc.
06.2021 - Current
- Provided overall coordination, supervision, and management of program team recruitment, hiring, training and terminating.
- Facilitated established training guidelines and curriculum for employee training.
- Adhered to negotiated annual budget and spending requirements.
- Developed and maintained productive relations with local, state and federal stakeholders.
- Developed admissions policies and procedures for the MTC's eMerge Career Education, a postsecondary education program. These adhere to the standards set forth by the Florida Department of Education Independent Commission for a postsecondary institution.
- Maintained document and reporting compliance in accordance with Affordable Housing Act for their funding source- the Community Block Development Grant (CDBG) program for Hillsborough County.
- Referred clients, family, supports, and other stakeholders to appropriate team members, community agencies and organizations to further assist the individual in knowing what resources are available to them.
- Collaborated, developed and co-authored with Moffitt Cancer Center, a training curriculum and certificate program for the environmental services technician position. This course is listed at Moffitt Cancer Center as a supplemental prerequisite in replace of the 6 months of the required work experience.
- Oversaw staff development through in-depth trainings, workshops, coaching and other learning opportunities.
- Conducted community workshops and other outreach events to promote different programs and educate our community on available services.
- Was involved in the development of an entrepreneurship program that promoted and aided those who were interested in owning their own business. Two of the programs graduates went on to win an award for their small businesses.
- Assisted Director of Development and Development Team with researching grants and grant writing tasks.
- Participant in the Tampa Bay Leadership Accelerator Group for 2023 at University of Tampa.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Partnered with another organization to develop a broader program the provides aspiring IT professionals with disabilities the access and support for a career within the Automation sector of IT.
Project Manager
MacDonald Training Center, Inc.
05.2015 - 06.2021
- Performed industry and market analysis in the electronics recycling, and eventually computer refurbishment, industry to determine if social enterprise would meet or exceed revenue expectations while at the same time provide training opportunities for students and clients in order to enhance skill sets and increase employment chances.
- Identified and presented to Leadership plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed an Environmental, Health, and Safety Management System that would be certified in the following standards: R2:2013, ISO 14001:2015, and ISO 45001:2018.
- Monitored, reviewed, and revised all processes in accordance with the following standards: R2:2013, ISO 14001:2015, and ISO 45001:2018.
- Fostered relationships with vendors to promote positive working relationships that would meet two objectives- 1) work collaboratively so that we could learn and grow from industry expertise; and 2) vendor relationships could lead to employment opportunities for stakeholders who graduate from their training and are seeking to begin their career.
- Drove team success through shared vision and recognition of quality performance.
- Created and implemented a Corrective Action Procedure and Report (CAR) that enhanced project performance and empowered team members to be able to identify; find the reason/cause (Through 4 Why's); and implement corrective action in a timely manner.
- Recruited, trained, and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers and stakeholders of the organization.
- Managed and distributed all grant funds awarded for project startup which totaled over $500,000.00 for two years.
- Reported regularly to affiliated funding sources on outcomes achieved, and program health thereafter.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed downstream vendors to ensure all were in compliance with the following standards: R2:2013, ISO 14001:2015, and ISO 45001:2018.
- Lead all community outreach to enhance community presence as environmentally responsible and socially conscious resource for recycling electronics no longer in use.
Business Service Specialist
MacDonald Training Center, Inc.
12.2012 - 05.2015
- Increased social enterprise revenue by promoting products and services to local entrepreneurs who were passionate about their communities and helping those who have a goal to become employed.
- Delivered exceptional customer service to every customer by thoroughly understanding their business, industry, and products and services in order to provide them with meaningful information, suggestions, and assistance creating positive experiences all around.
- Investigated and resolved customer inquiries and complaints quickly and with empathy.
- Responded proactively and positively to rapid change either internally or externally.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy, respect, compassion, and professionalism when dealing with clients and staff, which aided in creating an environment where stakeholders felt more inclined to work together in a shared objective or purpose.
- Increased efficiency and team productivity by promoting operational best practices through the creation of procedures and process maps.
- Continually sought feedback and suggestions for ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Researched and authored a Business Plan that placed first in the Children's Board of Hillsborough County Nonprofit Social Enterprise Competition.
Supported Employment Specialist
MacDonald Training Center, Inc.
06.2010 - 12.2012
- Worked with individuals with disabilities to help understand and overcome personal, social or behavioral challenges that might present themselves as they find and obtain employment.
- Helped clients develop communication skills, conflict resolution skills, collaboration skills, as well as time management skills.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Encouraged clients to explore career-related opportunities.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Completed a job analysis that could aid in identifying and advocating for any and all necessary reasonable accommodation would lead to the client's successful employment.
- Worked side by side with clients at their jobsite as they mastered their role and associated responsibilities.
- Assisted client in developing a natural support system at their jobsite that fostered inclusivity and diversity in the workplace.
Education
Bachelor of Arts - Psychology
University of South Florida St. Petersburg
St. Petersburg, FL05.2010
Skills
- Employee Coaching and Motivation
- Managing Operations of Program for Efficiency
- Scheduling and Coordinating Program Initiatives
- Strategic Planning & Research
- Administration and Reporting
- Developed and Managed Program Budget and Funds Distribution
- Interpersonal Communication and Team Building
- Analytical and Critical Thinking
- Enrichment Programs
- Employee Programs
- Training Programs
- Equity Programs
- Environmental Programs
- Educational Programs
- Education Programs
- Diversity Programs
- Computer Design Programs
Certification
- EHS Management System Awareness Training- 6/2015
- Responsible Recycling (R2) Practices Training & Certification - 06/2015
- EHS - Environmental Health and Safety Professional- 09/2015
- IC3 Digital Literacy Certification- Computing Fundamentals, Certiport - 11/2018
- OSHA 10 Certification- 11/2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Director of Certificate Programs
MacDonald Training Center, Inc.
06.2021 - Current
Project Manager
MacDonald Training Center, Inc.
05.2015 - 06.2021
Business Service Specialist
MacDonald Training Center, Inc.
12.2012 - 05.2015
Supported Employment Specialist
MacDonald Training Center, Inc.
06.2010 - 12.2012
Bachelor of Arts - Psychology
University of South Florida St. Petersburg
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