Krista Wright

Hardworking Economic Support Specialist versed in connecting eligible individuals and families with public assistance benefits. Exceptional history of building rapport with community organizations to foster seamless communication. Offering 1 year in support roles combined with superior case management and client advocacy skills.

• Economic Self Sufficiency I, Department of Children and Families, 2023, present, Aided in screening walk in clients to determine expedited eligibility, decreasing client time constraints., Assessed individuals immediate need for assistance while awaiting application processing; connected individuals to community resources for temporary support until eligibility determination., Supported ESS team by alleviating their tasks to personally complete, increasing productivity of all staff., Safeguarded sensitive client information in compliance with federal and Florida state law., Interpreted client financials to create a specialized budget which determined applicable public benefits.
• Eligibility Referral Specialist I, Warren County Job and Family Services, 2023, Determined initial eligibility by assisting in application processes for public assistance programs, Expedited program assistance timeline by coaching applicants through the verification process, Utilized language transcriptions to enhance client understanding of programs; limited language barrier, Provided daily correspondence to caseworkers for interviews; increasing phone intake performance, Evaluated individual client situations through interviews to aid in successful completion of programs, Maintained client confidentiality through logs in accordance with Ohio state policy, Established client trust through clarification and transparency of all applications and verifications
• Veterinary Boarding Manager, Davis Animal Hospital and Pet Hotel, 2018, 2022, Managed eleven personnel providing overnight pet hotel services/care for 230+ monthly customers, Enhanced customer service by providing daily reports on pet status and care; bolstered customer demand, Created health guidance, provided customer education on pet vaccination prior to pet boarding, Developed recognition program, rewarded excellent performers and increased employee satisfaction, Revamped work schedule; created efficient mid-day turnover; enhanced team daily continuity, Wrote training guidance for trainers to meet competency goals for new hires and recurring qualifications, Facilitated a "care first" environment, ensured employees trained on pet emergency/health protocols, Increased sanitation and safe work environment; created assigned task list for daily cleanup/maintenance, Provided accurate supply counts; created inventory management tool; reduced waste, decreased surplus
• Boarding Team Lead, Stoney Creek Pet Lodge and Rehab Center, 2016, 2018, Facilitated behavioral analysis on pets to ensure overall safety; logged pet personality data to understand diverse pet behaviors; prevented animal conflict during play interactions and staff handling, Counseled individuals on efficiency techniques to increase performance goals within their position, Created on-call rotation which served to provide back fill for unscheduled employee absence, Engaged with teammates through daily meetings to assign work and ensure required task completion

• Human Resource Management - Grant Learning Academt, 12/03/2023.