Krista Wyckoff
Brooklyn,NY
Summary
Ambitious Account Manager with proven history of maximizing revenue, productivity and customer satisfaction. Successful at satisfying customer requirements and increasing account values through proactive responses to diverse needs. Dedicated to superb client services.
Overview
13
13
years of professional experience
Work History
Senior Enterprise Account Manager
monday.com
New York, NY
03.2022 - Current
- Responsible for 30 large scale enterprise accounts comprised of private companies
- Work diligently to meet and exceed performance goals
- Communicate with clients via in-person meetings and online presentations
- Negotiate strategic contracts with senior level buyers
- Research and secure new revenue within assigned book of business to increase sales and profitability
- Train and support junior sales professionals to increase company revenue
- Act as a mentor to new team members who are hired to ensure they ramp quickly
- Act as a team lead working in tandem with our manager to take on initiatives
- Liaise with other parts of the business to improve internal processes
Enterprise Account Manager
monday.com
New York, NY
11.2020 - 03.2022
- Achieved 130% revenue of goal year over year
- Responsible for 45 enterprise accounts comprised of private companies
- Work diligently to meet and exceed performance goals
- Communicate with clients via in-person meetings and online presentations
- Negotiate strategic contracts with senior level buyers
- Research and secure new revenue within assigned book of business to increase sales and profitability
- Train and support junior sales professionals to increase company revenue.
Account Director, Enterprise Accounts
Dataminr
New York, NY
07.2019 - 10.2020
- Achieved 150% revenue of goal year over year
- $3.6 annual retention and expansion target
- Responsible for 65 enterprise accounts comprised of private companies over $1 billion in revenue
- Average deal size is $75K annual
- Work diligently to meet and exceed performance goals
- Communicate with clients via in-person meetings and online presentations
- Negotiate strategic contracts with senior level buyers
- Research and secure new revenue within assigned book of business to increase sales and profitability
- Train and support junior account management professionals to increase company revenue
Customer Success Manager
Dataminr Inc.
New York
08.2017 - 07.2019
- Achieved 150% of goal year over year on up-sell and expansion opportunities
- Responsible for 30 accounts within corporate security
- Worked side by side with Account Executives to bring in new business logos such as NFL, MSG, Big Lots, and UPS
- Used strategic and tactical approaches to penetrate existing accounts for growth
- Trained and mentored new team members to promote productivity and a more improved customer service
- Negotiated short- and long-term contracts with existing book of business
Field Account Manager
LexisNexis
New York
10.2015 - 08.2017
- Co-managed 3 territories totaling $11 million
- Closed 200% of booked revenue goal in the first year
- Forecasted revenue and managed a $750,000 funnel
- Cross-sold and upsold existing book of business by understanding market trends and different products
- Helped train new account managers as they came into the territory
- Successfully covered 3 open territories in the region over the course of 1 year.
Key Account Manager
LexisNexis
Boca Raton, FL
10.2012 - 10.2015
- Grew territory monthly billing performance from 94% to 100.6% in 6 months
- Key Account Manager with highest monthly percentage performance in February 2013 and February 2014
- Responsible for managing a 7-state territory consisting of over 700 billing accounts
- Ability to forecast sales revenue and manage a $150,000 funnel
- Performed regular evaluations of existing customer relationships to cross-sell new solutions while growing revenue
- Used Profit Specialist Presentations to close business by proving return on investment for the customer
- Incorporated the Challenger Sales Methodology during sales process.
Sales Executive
LexisNexis
Boca Raton, FL
06.2011 - 10.2012
- Brought in nearly $30,000 worth of annual commitments in 2 months
- Closed 9 contracts within 8 weeks of calling
- Frequently demonstrated solutions to clients over the phone and WebEx
- Negotiated and quoted prices to clients based on their projected activity
- Familiarized myself with customers' company needs while building relationships
- Examined customers' workflow to uncover any unknown deficiencies and areas for improvement.
Education
Bachelor of Science - Human Ecology
Ohio State University
12.2010
Skills
- Territory growth
- National account management
- Social media savvy
- Sales process
- Revenue Growth
- Solution selling
- Complex negotiation
- Pipeline Management
- Stakeholder Management
- Financial Acumen
Affiliations
- Co Lead for the monday.com womxn ERG
- Love visiting new countries with friends and family
- Proud NYPL card holder and avid reader
Timeline
Senior Enterprise Account Manager
monday.com
03.2022 - Current
Enterprise Account Manager
monday.com
11.2020 - 03.2022
Account Director, Enterprise Accounts
Dataminr
07.2019 - 10.2020
Customer Success Manager
Dataminr Inc.
08.2017 - 07.2019
Field Account Manager
LexisNexis
10.2015 - 08.2017
Key Account Manager
LexisNexis
10.2012 - 10.2015
Sales Executive
LexisNexis
06.2011 - 10.2012
Bachelor of Science - Human Ecology
Ohio State University
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