Krista Young
Elizabethton,TN
Summary
Dedicated employee with 10+ years of customer service experience. Skilled in addressing diverse customer needs and resolving issues efficiently. Authorized to work in the US for any employer. Eager to contribute skills and expertise to a dynamic team. Committed to continuous learning and growth in the workplace.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant
GDB International
12.2024 - 05.2025
- Managed office communications, ensuring timely and accurate information flow across departments.
- Coordinated schedules and meetings, optimizing use of executive time and resources.
- Maintained filing systems, improving document retrieval efficiency and organization.
- Assisted in budgeting processes by tracking expenses and preparing financial reports.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs through strategic purchasing decisions.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
Resort Lead Concierge
Esplanade at Artisan Lakes
02.2020 - 08.2024
- Welcomed guests upon clubhouse entry.
- Responded to member questions through various communication channels.
- Processed new members following home purchase closure.
- Maintained a welcoming and positive attitude.
- Demonstrated precision in task execution.
- Demonstrated strong verbal and written communication skills.
- Showcased strong ability to navigate and utilize computer systems effectively.
- Demonstrated exceptional attention to detail.
- Managed guest services operations, ensuring exceptional experiences for residents and visitors.
- Coordinated event planning and execution, enhancing community engagement through tailored activities.
- Mentored concierge team, fostering professional development and improving service delivery standards.
- Implemented process improvements, optimizing workflow efficiency in daily concierge functions.
- Developed and maintained relationships with vendors, negotiating contracts to secure quality services for residents.
- Oversaw resident requests and inquiries, providing timely solutions to enhance satisfaction levels.
- Created training materials for new staff, promoting consistency in service excellence across the team.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
Traditional Bow Tech III
Bear Archery Warehouse
04.2018 - 01.2020
- Configured and operated various types of bows.
- Performed repairs on archery equipment.
- Repair bows to optimal condition.
- Marketed and showcased products to drive sales.
- Participated in industry-specific meetings.
- Executed buffing and polishing to achieve a high-gloss finish.
- Restored bows with surface scratches, dents, and cracks.
- Assessed fine details meticulously, highlighting both favorable and unfavorable elements.
Publix Deli Clerk
Publix
04.2008 - 06.2017
- Respond to customer questions, make product recommendations, and help customers find and buy products
- Prepare food items for display, slice deli meats and cheeses, and make sandwiches to order
- Acquired knowledge of new deli items and menu options promptly.
- Count merchandise, monitor cases for damaged items, and ensure quality deli product through proper rotation procedures
- Sanitized deli equipment and ensured cleanliness.
- Stock and organize displays and showcases
- Collaborate with colleagues to ensure timely and accurate completion of tasks
- Coordinate with other staff in following food safety and hygiene procedures according to company policy
Education
High school diploma -
Homeschooled
Bradenton, FL01.2006
Skills
- Front Desk
- Guest Services
- Event Planning
- Multi-line Phone Systems
- Sales
- Personal Assistant Experience
- Host/Hostess
- Microsoft Outlook
- Marketing
- Microsoft Excel
- Property Management
- Clerical Experience
- Organizational Skills
- Serving Experience
- Microsoft Office
- Phone Etiquette
- English
- Cleaning Experience
- Computer Operation
- Merchandising
- Laundry
- Administrative Experience
- Office Management
- Typing
- Payroll
- Microsoft Word
- Food Safety
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Mail handling
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Clerical support
- Relationship building
- Supply restocking
- Meticulous attention to detail
- Multi-line phone proficiency
- Payment processing
- Payroll processing
- Proofreading
- Event planning
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food safety
CPR adult/child
Languages
English
Timeline
Office Assistant
GDB International
12.2024 - 05.2025
Resort Lead Concierge
Esplanade at Artisan Lakes
02.2020 - 08.2024
Traditional Bow Tech III
Bear Archery Warehouse
04.2018 - 01.2020
Publix Deli Clerk
Publix
04.2008 - 06.2017
High school diploma -
Homeschooled
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