Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Krista Yunck

MESA,AZ

Summary

Proven in enhancing operational efficiency and team collaboration, leveraging investigative expertise and ethical judgment at Fort McDowell Yavapai Nation to streamline processes and improve safety measures. Skilled in detailed report writing and conflict resolution, successfully managed critical incidents, achieving a significant reduction in response times.

Overview

16
years of professional experience

Work History

Fort McDowell Yavapai Nation

TRA Licensing Investigator
01.2017 - Current

Job overview

• Conduct background investigations on all applicants for key employee licenses and other gaming related investigations as assigned. This includes investigating prior and current employment and possible criminal histories of applicants. • Responsible for maintaining all records of gaming applicants.

• Ensure fingerprints are obtained for each applicant for submission to the Federal Bureau of Investigation and Department of Public Safety and a proper record of submission is maintained.

• Responsible for the proper issuance and record keeping of gaming license badges to employees of the casino.

• Maintain strict confidentiality.

• Complete other duties and special projects as required.

  • Documented findings and prepared detailed reports.

Bureau Of Land Management, BLM

Mission Support Specialist
01.2016 - 12.2016

Job overview

  • Enhanced mission support efficiency by streamlining processes and implementing best practices.
  • Increased operational readiness with thorough pre-mission planning and risk assessments.
  • Supported decision-making processes at all levels by producing accurate, timely reports on mission progress.
  • Enhanced personnel safety during missions by providing comprehensive briefings on potential hazards and mitigation measures.
  • Reduced response times for critical incidents by optimizing communication channels between teams.
  • Strengthened inter-agency collaboration through effective relationship-building and clear communication.
  • Maintained high levels of situational awareness through diligent monitoring of ongoing missions and potential threats.
  • Safeguarded sensitive information by establishing robust security protocols for data storage and transmission.
  • Facilitated seamless coordination between various departments, acting as a liaison to ensure smooth information flow.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.

Matrix Absence Management Inc.

Claims Examiner
03.2014 - 05.2015

Job overview

  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
  • Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Pima County Superior Court

Adult Probation Officer
04.2013 - 10.2013

Job overview

  • Participated in ongoing professional development opportunities to maintain current knowledge on best practices in adult probation management.
  • Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.
  • Supported probationers in finding stable employment, housing, and education opportunities, promoting long-term success postrelease.
  • Provided expert testimony in court proceedings regarding individual cases, contributing to fair adjudication outcomes for offenders under supervision.
  • Increased efficiency in case management through the use of digital tools, streamlining documentation and communication processes.
  • Developed positive relationships with probationers, fostering trust and encouraging adherence to supervision requirements.
  • Conducted comprehensive risk assessments to determine appropriate levels of supervision for each probationer, prioritizing public safety.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Completed reports on behalf of court and associated legal entities.
  • Gathered information from people in community, family members and agencies about conduct of probationers.
  • Performed both pre-sentence and pre-parole investigations.

Department Of Veterans Affairs

Medical Support Assistant
10.2012 - 04.2013

Job overview

  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
  • Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
  • Streamlined patient check-in process with effective communication and organization skills.
  • Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
  • Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.

Cope Community Services

Behavioral Health Case Manager
01.2012 - 10.2012

Job overview

  • Connected patients to community resources, increasing support networks and promoting overall wellbeing.
  • Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
  • Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
  • Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
  • Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
  • Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
  • Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
  • Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Reduced hospital readmissions with thorough case management and effective coordination of care.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
  • Established positive rapport with clients to foster trust and promote engagement in their treatment process.
  • Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
  • Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
  • Streamlined case management processes through diligent organization, improving efficiency within the team environment.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

United State Air Force

Security Forces Leader
10.2008 - 12.2011

Job overview

  • Collaborated with internal stakeholders to develop tailored security solutions that met unique organizational requirements.
  • Ensured proper use of force by providing regular training on legal guidelines and ethical considerations for security personnel.
  • Streamlined processes for incident reporting, resulting in more accurate data analysis and targeted improvements.
  • Boosted team morale through consistent employee recognition and opportunities for professional development.
  • Improved response time to security incidents with comprehensive training programs for team members.
  • Implemented robust access control policies, minimizing unauthorized entry into restricted areas.
  • Managed crisis situations effectively, employing sound decision-making skills under pressure to maintain safety and orderliness.
  • Facilitated the integration of new technology into existing security infrastructure, optimizing system performance for enhanced protection.
  • Increased overall safety by establishing effective communication protocols within the Security Forces unit.
  • Championed a culture of accountability within the Security Forces unit, fostering a strong sense of ownership and responsibility for maintaining safety and security.
  • Maintained a secure environment by consistently monitoring access control systems and verifying visitor credentials.
  • Reduced risk of security breaches by conducting thorough vulnerability assessments and threat analyses.
  • Developed strong relationships with local law enforcement, facilitating cooperation in emergency situations.
  • Patrolled grounds to monitor status and safety of premises.
  • Served as a trusted liaison between senior leadership and Security Forces personnel, ensuring clear communication of expectations and objectives.
  • Monitored personnel access and maintained accurate security records.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Identified and reported suspicious activity to prevent security incidents.
  • Operated security console equipment to monitor and control access.
  • Intervened in potentially violent situations to maintain personnel safety.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Conducted background checks on new personnel to certify security clearance.
  • Developed, coordinated and implemented instruction for host nation militaries.
  • Developed and maintained operational plans and strategies to support special forces objectives.
  • Trained and mentored junior special forces personnel to apply principles of mission planning, operational security and field skills.

Education

Western Governors University
Salt Lake City, UT

MBA from Management And Strategy
05.2014

University Overview

Community College of The Air Force
Montgomery, AL

Associate of Applied Science from Criminal Justice
12.2011

University Overview

University of Arizona
Tucson, AZ

Bachelor of Arts from Psychology
10.2011

University Overview

Skills

  • Detailed report writing
  • Interview techniques
  • Research abilities
  • Ethical and honest

Timeline

TRA Licensing Investigator
Fort McDowell Yavapai Nation
01.2017 - Current
Mission Support Specialist
Bureau Of Land Management, BLM
01.2016 - 12.2016
Claims Examiner
Matrix Absence Management Inc.
03.2014 - 05.2015
Adult Probation Officer
Pima County Superior Court
04.2013 - 10.2013
Medical Support Assistant
Department Of Veterans Affairs
10.2012 - 04.2013
Behavioral Health Case Manager
Cope Community Services
01.2012 - 10.2012
Security Forces Leader
United State Air Force
10.2008 - 12.2011
Western Governors University
MBA from Management And Strategy
Community College of The Air Force
Associate of Applied Science from Criminal Justice
University of Arizona
Bachelor of Arts from Psychology
Availability
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Krista Yunck