KristaAnn Tomczyk

• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Streamlined operations through regular review of processes and implementation of best practices.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
• Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
• Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
• Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
• Organized successful special events that contributed to increased sales figures.
• Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
• Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Implemented creative solutions for space optimization during peak hours or busy seasons.
• Worked closely with marketing teams on promotional activities that generated increased foot traffic.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Managed bar and wait staff and directed hiring program.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Implemented new drink policies, reducing over-pouring by [Number]%.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.

Responsible for entire F&B Department

Overseeing 25 plus employees

Ordering,Inventory,Scheduling, Hiring

Cooking for both the hotel restaurant and banquets.

Responsible for the entire operation of all banquets

Meeting guests expectations

Meeting company standards and GSI scores

Responsible for Labor cost, Liquor Cost and Food Cost

Alcohol Training of all servers and bartenders

• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Streamlined operations through regular review of processes and implementation of best practices.
• Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
• Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
• Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
• Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
• Organized successful special events that contributed to increased sales figures.
• Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
• Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.

• Enhanced mentee performance by developing customized learning plans tailored to individual needs.
• Increased mentee confidence and self-esteem through consistent encouragement and constructive feedback.
• Assisted mentees in setting achievable goals, monitoring progress, and celebrating milestones for personal growth.
• Collaborated with fellow mentors to share best practices, resources, and strategies for effective mentoring.
• Responsible for entire 107 room property
• Involved in 3 property remodels
• Meeting and exceeding guests expectations
• Ordering, Inventory,Forecasting, Sales, P&L reviewing
• Responsible for over 30 employees
• Overseeing 2 properties at one time
• Meeting company standards and GSS scores
• Hiring,terminating, scheduling, and training all staff
• Mentor new General Managers and assist in their growth and development at their properties
• Improving property relations with town, and city officials
• Responsible for the safety of all employees and guests
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