Krista Barbeau
Mars,PA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
HR OPERATIONS MANAGER
INFRAWARE, INC
01.2021 - Current
- Oversee HR department for company with 125 employee count with attrition rate less than 3%
- Recruit and hire production and management staff for company
- Overseeing employee disciplinary program up to and including termination
- Built and maintain performance portal for end of year performance reviews
- Coordinate end of year bonus and merit increases
- Facilitate benefit renewals annually
- Involved in creating and maintaining employee policy and procedures including Employee handbook, Confidentiality agreement, and Security document.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Maintained human resources regulatory compliance with local, state and federal laws
- Organized and led staff orientation programs and training to promote collaboration
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Implemented performance reviews and motivational strategies to elevate HR team results
EX ASST, CHIEF OPERATING OFFICER
INFRAWARE, INC
04.2016 - Current
- Handle all travel coordination for, Manage scheduling for all executive meetings
- Maintain monthly Operations calendar
- Scheduling of all skip level meetings with executive team members
- Organize SOC2 and SOC3 certification for organization
- Attend monthly Compliance meetings for HIPAA compliance
- Assist in building standard operating procedures for organization
- Perform additional administrative duties for Chief Executive Officer as needed
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Created and managed office systems to efficiently deal with documentation
- Filed paperwork and organized computer-based information
- Developed and maintained automated alert systems for important deadlines
- Screened calls and emails and responded accordingly to support executive correspondence
CUSTOMER SERVICE/EXECUTIVE ASSISTANT
ACUSIS, LLC
01.2010 - 02.2016
- Daily communication with clients through email as well as regular client calls
- Responsibilities include troubleshooting escalated issues, training on Acusis products, case audit reviews, regular client meetings ensuring customer satisfaction
- Assisted in creating Sugar CRM case tool to ensure client needs are handled with resolution on all issues
- Handled escalations for VP of Customer Service
- Managed meeting and travel scheduling for VP of Customer Service
- Facilitated weekly internal team meetings with offshore team members ensuring necessary members received feedback/updates on client information
- Assisting in training of new employees
- Meeting with clients for on-site visits to develop growth within existing cliental.
SERVICE MANAGER
RESTAURANT HOLDINGS, INC
08.2007 - 12.2009
- Responsible for all aspects of management of three million dollar per year full service restaurant
- Responsible for recruiting, hiring, training and management of staff of approximately 50 employees
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Developed customer loyalty programs to increase customer satisfaction
Skills
- 10 years of executive assistant experience in customer service and transcription service industry
- 10 years of management experience in Human Resource Department, Customer Service teams, and Hospitality Industry
- Development of hourly training programs for restaurant employees
- Development of Performance Portal program for GMT’s and Performance Reviews
- Single-unit management experience
- Developing and leading teams of customer service professionals
- Multi team meetings to ensure cross communication between departments
- Experience in supporting marketing initiatives
- Experience in building existing client sales through strong relationship building
- Daily interaction with executive staff and development of hourly and management team members
- Effective communication with corporate support staff
- Effective development of relationships with customers, clients, vendors
Timeline
HR OPERATIONS MANAGER
INFRAWARE, INC
01.2021 - Current
EX ASST, CHIEF OPERATING OFFICER
INFRAWARE, INC
04.2016 - Current
CUSTOMER SERVICE/EXECUTIVE ASSISTANT
ACUSIS, LLC
01.2010 - 02.2016
SERVICE MANAGER
RESTAURANT HOLDINGS, INC
08.2007 - 12.2009
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