KRISTA ELDRIDGE
Waffle House
Kissimmee,FL
1
Certification
20
years of professional experience
Dynamic and results-driven Customer Service Professional and Server with over 24 years of experience delivering high-quality customer service, issue resolution, and operational support across fast-paced call centers and high-volume dining environments. Recognized for outstanding active listening, conflict resolution, and upselling capabilities that boost revenue and increase retention. Adept at managing high call volumes, streamlining scheduling processes, leading team efforts, and maintaining exceptional service standards under pressure.
Work History
SERVER / CASHIER
3 Years 8 Months- Deliver attentive, high-quality dining service to guests in a fast-paced, high-volume environment.
- Greet customers warmly, answer menu inquiries, and recommend featured items to enhance guest experience and boost sales.
- Accurately take guest orders and communicate special requests efficiently to the culinary team.
- Execute cash register operations, process electronic payments, and maintain strict financial accuracy during daily transactions.
- Perform comprehensive opening and closing duties, ensuring dining area setup, sanitation compliance, and inventory restocking.
CALL CENTER REPRESENTATIVE
9 Months- Answered incoming customer inquiries concerning products, billing, and account services with accuracy and professionalism.
- Identified client needs and scheduled consultation appointments, significantly improving conversion rates.
- Analyzed call feedback and interaction patterns to recommend process improvements that enhanced service efficiency.
- Reduced average handle time while sustaining high customer satisfaction scores through effective multi-tasking.
- Maintained precise records of client communications, updating electronic databases promptly.
- Identified upselling opportunities for supplementary products and services tailored to customer requirements.
SERVER / BARTENDER
5 Years 6 Months- Provided exceptional food and beverage service in a high-volume, fast-paced sports bar and restaurant setting.
- Prepared handcrafted cocktails, poured craft beers, and managed bar inventory levels and supply replenishment.
- Trained new bartenders on drink preparation standards, safety guidelines, and upselling techniques.
- Managed daily cash drawer balancing with zero discrepancies and strictly adhered to alcohol safety and awareness protocols.
SERVER / BARTENDER
4 Years 8 Months- Enhanced guest satisfaction through personalized menu recommendations and attentive table service.
- Collaborated in event planning and execution, creating a welcoming atmosphere that drove repeat patron traffic.
- Executed rigorous cash handling and billing procedures to guarantee financial accuracy across busy shifts.
DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
3 Years 6 Months- Managed high-volume call dispatch operations, optimizing driver schedules to reduce wait times and elevate satisfaction.
- Resolved customer inquiries and service challenges rapidly, maintaining strong client trust and service continuity.
- Mentored and trained incoming dispatch hires, improving overall team performance and operational consistency.
Education
Coursework - Business Administration & Management
Completed 42 Credits towards Business Administration Degree
Skills
Customer Engagement & Retention
Active Listening & Communication
Conflict Resolution & De-escalation
Order Processing & Cash Handling
Call Center Operations & Dispatching
Product Knowledge & Upselling
Time Management & Multitasking
Problem Solving & Decision Making
Teamwork & Strong Work Ethic
Exceptional customer service
Certification
- ServSafe Certified – Food Handler Training
- Fundamentals of HIPAA Law & Rules
- Customer Care Skills & Telephone Etiquette
- Best Practices for Remote Work
Timeline
SERVER / CASHIER
Waffle House
12.2022 - CurrentRead More
CALL CENTER REPRESENTATIVE
Prince William Home Improvement
11.2020 - 08.2021Read More
SERVER / BARTENDER
Buffalo Wild Wings
09.2014 - 03.2020Read More
SERVER / BARTENDER
Gators Billiards
12.2009 - 08.2014Read More
DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
Yellow Cab
05.2006 - 11.2009Read More
Strayer University & Stratford University
Coursework from Business Administration & Management
Read More