Krista Adams
Palm Desert,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Seasonal Box Office Attendant
Desert Champions
02.2024 - 03.2024
- Provided assistance in navigating apps to acquire tickets for BNP event
- Sold add-ons to tickets and offered suggestions to increase revenue
- Handled ticket sales, including accepting payments, making changes and directing guests to correct locations
- Answered guests' questions and managed box office telephone calls
- Kept ticket window, lobby and related areas clean and neat with regular attention
- Processed returns, exchanges, and refunds in accordance with company guidelines.
- Greeted over 100 customers per day and determined best approach to provide optimal service.
Audio Visual Tech
Osher Lifelong Learning Institute
08.2022 - 03.2024
- Optimized audio-visual equipment management by analyzing current services and incorporating new technologies or methods
- Set Up Audiovisual Equipment-set up and install media equipment such as LCD projectors, speakers, TVs, video monitors, and cameras
- Addressed technical issues promptly, ensuring minimal downtime and client satisfaction
- Provided excellent customer service by responding to inquiries in a timely manner
- Executed client consultations to determine audio-visual needs for events.
Mental Health Worker
Renewal Health Group
02.2023 - 10.2023
- Provided overnight care for patients aged 18-99 in a residential setting
- Used KIPU to keep patient information up to date
- Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches
- Protected patients by maintaining patient safety during and between scheduled activities
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Intervened in crisis situations as a constant and reliable presence for stability.
Hybrid Field Supervisor (Seasonal)
United States Census
07.2020 - 09.2020
- Managed a team of 20-24 enumerators remotely to execute their daily tasks and lead conference calls to team build and improve performance
- Led training of new enumerators, 30 at a time, in policies, swearing in as government employees, and mastering the issued phone
- Trained a total of over 200 enumerators at the end of the position
- Worked remotely while submitting timesheets, employee alerts, and supporting the team of 20-24 enumerators
- Ensured compliance with local, state, and federal regulations for all field activities
- Helped workers complete tasks with hands-on assistance at job locations.
- Identified development and improvement areas and set up training to bridge learning gaps.
Bookseller (Seasonal)
University of California Stanislaus
12.2019 - 02.2020
- Mastered a system to find textbooks for 100s of students creating a faster experience for students and a better overall experience
- Quickly adapted to the POS system and the system of restocking products on the sale floor
- Increased customer loyalty by promoting special incentive programs and discounts
- Created selling opportunities by engaging customers in conversations about products, services and promotions
- Recovered selling floor during each shift, including gathering misplaced items, adding new stock and straightening bookcases
- Maintained customer satisfaction with exceptional, above-and-beyond service for requests
- Supported and mentored new booksellers in products, processes and customer service standards.
Maintenance and Safety (Seasonal)
AbilityFirst Camp Paivika
05.2019 - 08.2019
- Maintained 10 cabins and 4 program buildings to company standard
- Maintained safety across camp and logged unsafe items to be fixed
- Communicated effectively with owners, residents, and on-site associates
- Reported to supervisor about needed repairs
- Properly mixed cleaning chemicals, removed trash, completed checklist to ensure cabins were cleaned and safe to standard and all tasks completed before each guest.
Mental Health Tech
Family Centered Services of Alaska
06.2017 - 07.2018
- Provided 24/7 care for children 13-18 years old in residential setting
- Enacted de-escalation techniques during mental crises for 12-45 residents in public, school, and during meal times
- Maintained schedule for 12 kids in assigned unit
- Supervising hygiene, phone calls, visits, and evening groups
- Remained vigilant and compassionate while working with team to respond to call over radios as well as 1:1 at hospitals
- Protected patients by maintaining patient safety during and between scheduled activities
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Met administrative and clinical documentation requirements in terms of both content and timeliness
- Monitored patients' behaviors and reported any significant changes to healthcare team
- Maintained patient confidentiality at all times by adhering to HIPAA regulations and facility policies
- Taught life skills classes that focused on topics like stress management, communication, and problem-solving techniques
- Followed infection control protocols while providing direct patient care to prevent spread of illness or disease.
Education
Associate of Science - Behavioral Sciences
College of The Desert
Palm Desert03.2024
Skills
- Adaptability
- Problem Solving Skills
- Time Management
- Interpersonal Communication Skills
- Friendly and Outgoing Personality
- Multitasking Skills
- Inventory Management
- De-escalation Techniques
- Mental Health First Aid
- Microsoft Office
- Supervisor Experience
- Remote Work Experience
- Cash handling expertise
Timeline
Seasonal Box Office Attendant
Desert Champions
02.2024 - 03.2024
Mental Health Worker
Renewal Health Group
02.2023 - 10.2023
Audio Visual Tech
Osher Lifelong Learning Institute
08.2022 - 03.2024
Hybrid Field Supervisor (Seasonal)
United States Census
07.2020 - 09.2020
Bookseller (Seasonal)
University of California Stanislaus
12.2019 - 02.2020
Maintenance and Safety (Seasonal)
AbilityFirst Camp Paivika
05.2019 - 08.2019
Mental Health Tech
Family Centered Services of Alaska
06.2017 - 07.2018
Associate of Science - Behavioral Sciences
College of The Desert
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