Kristain Brown
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Real Estate Transaction Coordinator
Self Employed
Office Manager/Real Estate Transaction Coordinator
Lonna Bevel Real Estate
02.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines.
- Maintained computer and physical filing systems.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Kept contacts organized with Excel system to maintain readiness for future mailings.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed 3 calendars to strategically coordinate meetings, appointments and events.
Barista
Cpl Rays Coffee
08.2017 - 01.2018
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Updated specials board display to boost sales.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
Daycare Worker
Andrews ISD
05.2016 - 05.2017
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged good behaviors using positive reinforcement methods.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served and medications administered to children.
- Prepared, served and cleaned up daily meals for 4-6 children.
- Offered top-notch care to 4+ children at once, ranging in age from 2 to 4.
- Taught children to organize toys, wash hands and share by leading by example.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and play equipment.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Distributed food, napkins and beverages in preparation for snack time.
Manger
Thirsty Turtle Coffee Shop
02.2014 - 12.2015
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Shift Leader
Cpl Rays Coffee Shop
01.2013 - 02.2014
- Delivered superior training and leadership to teams to boost performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Scanning Department
Porters Thriftway
08.2008 - 01.2009
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
Shift Leader
Corporal Ray's Coffee
12.2007 - 08.2008
- Delivered superior training and leadership to teams to boost performance.
- Prepared shift summary reports for supervisor.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Odessa High School
Odessa Tx05.2007
Skills
- Maintenance Coordination
- Buyer and Seller Representation
- Property Research
- Closing Disclosures
- MLS Data Entry and Maintenance
- Cold Calling
- Transaction Coordination
- Closings Coordination
- Transaction Reviewing
- Agent Assistance
- Administrative Management
- Customer Contact
- Customer Satisfaction
- Customer Inquiries
- Project Management
Timeline
Office Manager/Real Estate Transaction Coordinator
Lonna Bevel Real Estate
02.2021 - Current
Barista
Cpl Rays Coffee
08.2017 - 01.2018
Daycare Worker
Andrews ISD
05.2016 - 05.2017
Manger
Thirsty Turtle Coffee Shop
02.2014 - 12.2015
Shift Leader
Cpl Rays Coffee Shop
01.2013 - 02.2014
Scanning Department
Porters Thriftway
08.2008 - 01.2009
Shift Leader
Corporal Ray's Coffee
12.2007 - 08.2008
Real Estate Transaction Coordinator
Self Employed
High School Diploma -
Odessa High School