KRISTAL ALTAHRI
Fayetteville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical receptionist, billing specialist, reimbursement specialist, patient accounts specialist, patient access. Ready to help team achieve company goals. Knowledgeable, dedicated, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships with clients. Ready to leverage training and experience to take on new professional challenges.
Work History
Customer Service Assistant
Hebron Auto Sales and Service
01.2020 - 01.2023
- Communicate with customers and meet their various needs
- Process customer transactions, invoices and kept records of activity
- Advised customers on product or service issues
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Oversee customer financial accounts and process customer adjustments
- Maintain incoming calls and customer service inquiries
- Prepared summaries of vehicle issues for auto technicians.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
Customer Care Specialist
First Ride and Car Solutions LLC
08.2017 - 01.2020
- Worked closely with customers to make sure responsibilities were understood.
- Responsible for inspecting vehicles upon leaving with customers and upon return
- Update computer records, prepare customer invoices and process financial transactions
- Answering calls to schedule rentals
- Suggest optional upgrades or services available.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
Salon Del Sol
01.2015 - 07.2017
- Answered incoming phone calls from customers and scheduled appointments in the computer system
- Processed payment (credit card and cash) transactions after services were completed
- Assisted with operations by helping clients, stocking supplies, and organizing retail products.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Child and Youth Program Assistant
Department of Defense (DOD)
06.2003 - 07.2006
- Incorporates special instructions for children
- Demonstrates, instructs, leads, and facilities planned program activities
- Promotes and models safety, health, and nutrition practices
- Established an environment that promoted positive interactions with other children
- Interacts with children using approved child guidance and developmental techniques.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
Switchboard Receptionist
Sale Auto Mall
07.2001 - 11.2002
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Reduced wait times for callers by promptly answering and managing high volumes of incoming calls.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Maintained professional demeanor, handling sensitive information and confidential conversations discreetly.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Supported customers by managing 50-100 calls per day efficiently while maintaining professionalism and upbeat tone.
Education
Associate of Applied Science - Health Information Technology
03.2025
Undergraduate Certificate in Medical Billing and Coding -
05.2024
- Relevant Coursework: Human Anatomy & Physiology, Pathopharmacology, Medical Terminology, Health Services & Information Systems, Health Information Processes, ICD-10 PCS, ICD-CM, CPT coding,
- Honors: Dean’s List
- GPA: 4.0/4.0
Skills
- Medical Records Scheduling
- Electronic Health Records (EHR)
- Phone Etiquette
- Customer Service
- Computer Savvy
- Health Information
- Medical Terminology
- HIPAA
- Scheduling
- Phone Etiquette
- Customer Service
- Computer Savvy
- Organization
- ICD-10 CM
- CPT Coding
- Problem Solving
- Communication Skills
- Multitasking
- Professionalism
- Attention-to-Detail
- Appointment Management
- Attention to Detail
- Team Player
- Quick Learner
- Conversational in Arabic
- Payment Processing
- Product Promotion
- Clerical Support
Volunteer Experience
- United Service Organization (USO), Fayetteville, NC, 2022, Present, Serve food and care packages to active military servicemembers between deployments, Provide hospitality to 20+ military members and families to promote a comfortable atmosphere while awaiting transportation to their new command unit
- Parent Teacher Association (PTA), Catonsville, MD, 2020, 2023, Provide classroom assistance by chaperoning trips, setting up events, and observing student behavior
- Ronald McDonald House, Richmond, VA, 2013, 2018, Supported 10-15 families experiencing medical crises by preparing meals, coordinating activities for children, and ensuring all questions and concerns were addressed, Ensured the house was tidy and that all items were readily accessible for families
Timeline
Customer Service Assistant - Hebron Auto Sales and Service
01.2020 - 01.2023
Customer Care Specialist - First Ride and Car Solutions LLC
08.2017 - 01.2020
Front Desk Receptionist - Salon Del Sol
01.2015 - 07.2017
Child and Youth Program Assistant - Department of Defense (DOD)
06.2003 - 07.2006
Switchboard Receptionist - Sale Auto Mall
07.2001 - 11.2002
DeVry University - Associate of Applied Science, Health Information Technology
DeVry University - Undergraduate Certificate in Medical Billing and Coding,
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