KRISTAL BEHARI

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Monitored patient progress and reported changes to healthcare professionals.
• Completed necessary reports and documentation on time and to specifications.
• Performed basic laboratory tests and collected specimens for further testing.
• Maintained accurate records of patient visits and treatments in patient medical files.
• Disinfected tools, equipment and surfaces between patients.
• Took and recorded patients' vital signs, documenting in medical charts.
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Accompanied physicians through day in fast-paced, stressful environments.
• Maintained accurate and complete medical records to comply with regulations and standards.

LEARNING COACH DUTIES

• Evaluated students' competencies through written assignments and examinations.
• Assigned students to patients based on students' learning objectives and patient needs.
• Provided immediate and constructive feedback to students individually and as group.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Inspected dishes and utensils for cleanliness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Identified mistakes or inconsistencies in documentation to correct information and reduce errors.
• Accurately transcribed physician orders, instructions and verbal orders into the electronic medical record.
• Documented results of laboratory and radiographic studies as dictated by physician.
• Accompanied medical provider during patient interviews and physical examinations to update patient charts with new findings.
• Verified patient insurance details and updated demographic information in the system.
• Kept patient notes up-to-date after visits by updating new medical history, recent surgeries and medication allergies.
• Listed proper admissions or discharge diagnoses and follow-up care instructions as dictated by providers.
• Utilized electronic health records and medical records, tablets and iPads for patient data entry.
• Processed lab orders, requested radiology procedures, and entered results into the patient chart.
• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
• Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
• Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
• Locating and obtaining patients medical history.
• Documenting dictated notes during patients visit on EMR.
• Facilitating diagnostic testing such as flu test, strep test, rapid covid test, Covid-19 PCR test, Throat cultures, Wound cultures, Urine cultures, UA, UCG, alcohol test etc.
• Being able to manage 3-4 patients at a time.
• Facilitating any necessary referrals to medical specialists.
• Assisting physicians with basic patient care and medical procedure set ups.
• Communicating with patients, pharmacies, and physicians under physicians guidance.

• Committed to delivering excellent customer service while working in a fast-paced environment.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Greeted patients immediately upon arrival, providing excellent customer service.
• Scanned and documented new patient information in electronic health records for registration purposes.
• Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
• Balanced and posted payments to accounts and verified patient eligibility for services.
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
• Collected co-payments and co-insurance and issued appropriate receipts during check-in.
• Screened incoming phone calls, taking messages or forwarding to appropriate staff.
• Processed payment transactions for cash, checks, and credit and debit cards.
• Scheduled patients for exams and screenings.
• Used basic knowledge of medical terminology in daily office tasks.

• Administered therapeutic massage and stretching to increase mobility and ease patient discomfort.
• Maintained a high level of knowledge about safety standards, proper body mechanics, and infection control protocols.
• Monitored and assisted patients through therapeutic exercise to increase endurance and strength.
• Demonstrated correct usage of equipment and exercise routines for patient rehabilitation.
• Administered active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, and electrical modality treatments, such as ultrasound.
• Cleaned work area and checked and stored equipment after treatment.
• Performed clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
• Prepared treatment areas and electrotherapy equipment for use by physiotherapists.
• Transported clients to and from medical, mental health and other appointments.
• Communicated well with patients to identify and attend to needs.
• Coordinated patient care with other healthcare and support professionals.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
• Assisted customers with product selection to ensure customer satisfaction.
• Introduced promotions and sale opportunities, enticing customers.
• Opened and closed cash registers, balanced cash drawers, and made deposits.
• Tagged new merchandise for sale and updated signs.
• Performed cleaning tasks, keeping store neat and organized.
• Followed checklist to complete retail store opening and closing activities.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Assisted in resolving customer complaints and disputes.
• Used sign-in sheets and other check-in procedures to track visitors on premises.
• Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
• Displayed pleasant and professional voice and demeanor, positively representing organization.
• Handled cash and credit card payments with accuracy.
• Maintained office and faculty supplies to keep optimum stock on hand.
• Signed for incoming deliveries and notified employees of packages.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.