Kristal Broussard
Houston,TX
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction and safety. Over 15 years of experience facilitating staff teams and working alongside medical personnel. Emphasizes building relationships and strong recruitment methods. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Manager
Universal Physical Therapy, LLC.
01.2020 - Current
- Hire, train and supervise employees to maintain team of high performers.
- Enforce adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Perform specialize administrative work; to facilitate and support overall management and operations under general supervision of the President and Vice President of the company.
- Monitor number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitor duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforce maintenance of clean and organized work environment in compliance with safety and sanitation regulations. (Effective practice under COVID-19).
- Knowledgeable with EClinicals and Practice Pro - Organize spreadsheets via Excel/ Google Sheets.
Realtor
Realty Associates
09.2016 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Write contracts to outline sales and purchases of properties.
- Advise and inform prospective clients on current market activities and conditions.
- Compare recently sold area properties to determine competitive market prices.
- Conduct open houses and provide feedback to sellers on potential buyers.
- Liaise between buyers and sellers to establish favorable prices and negotiate contract terms.
Realtor
Home Team Realty Group
08.2010 - 09.2016
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Negotiated, facilitated, and managed real estate transactions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Coordinated appointments to show tenants and buyers prospective homes.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Property Manager
Promenade Apartment Communities
06.2009 - 08.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and implemented marketing strategies to increase occupancy rates.
CEO/ Owner
S M Rehabilitation
09.2001 - 09.2016
- Reduced or eliminated muscular stress and tightness through Swedish/ Deep Tissue massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained accurate and up-to-date client records using S.O.A.P. notes and online client portal.
- Maintained a clean and professional massage therapy facility with stringent adherence to sanitization protocols.
- Created marketing advertisements to increase awareness of services and boost company sales.
- Used essential oils to add aromatherapy element to massage therapy sessions, maximizing stress relief, relaxation effect, and well being.
- Advised clients on areas such as posture, at-home exercises and stretches.
Certified Nurse Assistant
Heartland Health Care Center
07.1998 - 09.2001
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Massage Therapy Instructor - Massage Therapy
Doug Barhorst School
Pasadena, TXNursing Program Completed - Nursing
Fortis College
Houston, TXAssociate of Science - Art
Lee College
Baytown, TXReal Estate License - Real Estate
Tomball College
Tomball, TXMassage Therapy License - Massage Therapy
Massage Therapy Institute
Houston, TXSkills
- Administrative Leadership
- Clinical Management
- Proficient in Availity Software
- Insurance Verifications/ Authorizations and Referrals
- Profitability Strategies
- Experienced with EHR Systems (EClinicals and Practice Pro)
- Provide assistance with building claims for billing
Affiliations
National Association of Realtors
Houston Association of Realtors
Certification
- Massage Therapy Instructor License
- Nursing Training - Program Completed
- Real Estate License
- Massage Therapy License
Timeline
Clinic Manager
Universal Physical Therapy, LLC.
01.2020 - Current
Realtor
Realty Associates
09.2016 - Current
Realtor
Home Team Realty Group
08.2010 - 09.2016
Property Manager
Promenade Apartment Communities
06.2009 - 08.2010
CEO/ Owner
S M Rehabilitation
09.2001 - 09.2016
Certified Nurse Assistant
Heartland Health Care Center
07.1998 - 09.2001
Massage Therapy Instructor - Massage Therapy
Doug Barhorst School
Nursing Program Completed - Nursing
Fortis College
Associate of Science - Art
Lee College
Real Estate License - Real Estate
Tomball College
Massage Therapy License - Massage Therapy
Massage Therapy Institute
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