KRISTAL COOK
Aiken,SC
Summary
Detail-oriented healthcare administrative professional with experience in Medicare member services, dental assisting, and office administration. Completed Medical Billing & Coding certificate program through Auburn University Online. Recognized for coordinating priorities, ensuring accuracy and confidentiality, and maintaining organized operations.
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Front of House Lead / Event Operations Coordinator
Newberry Hall
Aiken, SC
01.2022 - Current
- Coordinate front-of-house execution for events ranging from intimate functions to approximately 700 guests, often supporting multiple events in a single day.
- Direct and coordinate 2–4 front-of-house employees, assigning priorities and helping ensure rooms, service areas, and guest-facing details are event-ready.
- Served as primary point of contact for clients, guests, kitchen staff, and ownership, exercising sound judgment and problem-solving in deadline-driven environment.
- Reviewed event menus, timelines, guest counts, service styles, and special requests to translate client plans into efficient operational execution.
- Served as primary point of contact for clients, guests, kitchen staff, and ownership, exercising sound judgment and problem-solving in a deadline-driven environment.
Owner / Administrative & Customer Operations
State Line Design
, South Carolina
01.2018 - 12.2022
- Managed all aspects of business operations and customer relationships.
- Oversaw day-to-day operations of small handmade-goods business, ensuring smooth customer communication, order tracking, scheduling, purchasing, fulfillment, and administrative record management.
- Coordinated multiple customer orders and deadlines, ensuring accuracy, meeting quality standards, and providing responsive service.
- Oversaw production processes to ensure high-quality output and efficiency.
- Designed custom signage and graphics for diverse client needs.
Expanded Duty Dental Assistant
Dental Practice
Aiken, SC
01.2018 - 12.2019
- Facilitated chairside clinical care and patient flow by adhering to infection-control, radiology, safety, and documentation protocols.
- Monitored nitrous oxide levels and communicated with patients to enhance comfort and understanding during procedures.
- Completed specialized training in Expanded Function Dental Assisting to enhance clinical skills. and earned national board credentials in Infection Control, Radiation Health & Safety, and General Chairside Assisting; credentials are no longer active.
Administrative Assistant
Jolin Enterprises
Charleston, SC
01.2010 - 12.2015
- Coordinated administrative support across reception, HR tasks, background checks, rent processing, work orders, shipping/receiving, records, and office coordination to ensure smooth operations.
- Managed scheduling and calendar coordination for executive team at Jolin Enterprises.
- Organized meetings and prepared materials to ensure smooth operations.
- Managed customer and employee inquiries, organized documentation, and facilitated multiple operational priorities to enhance service delivery.
- Maintained filing systems and updated records for efficient information retrieval.
Member Services Agent – Medicare Advantage
BlueCross BlueShield of South Carolina
North Charleston, SC
01.2008 - 12.2010
- Guided Medicare Advantage members through benefit, coverage, account, and service inquiries, ensuring clarity and resolution of healthcare information questions.
- Guided members through plan options and benefits effectively.
- Resolved member inquiries to ensure satisfaction and understanding of their healthcare options. and resolved issues efficiently.
- Recorded member interactions and conveyed complex plan details effectively, maintaining confidentiality and enhancing member understanding.
- Collaborated with teams to enhance service delivery processes.
Education
Medical Billing & Coding Certificate -
Auburn University Online
Auburn, AL 09.2025 - 05.2026
Diploma in Applied Science - Expanded Function Dental Assisting
Aiken Technical College
Aiken 01.2017 - 05.2018
Skills
- Event Operations
- Scheduling & Coordination
- Administrative Support
- Team Leadership
- Patient/Client Communication
- Records & Documentation
- HIPAA/Confidentiality Awareness
- Insurance & Benefits Support
- Medicare Member Services
- Healthcare Administration
- Microsoft Office
- Medical Terminology
- ICD-10-CM
- Medical Billing & Coding Fundamentals
Resume Summary - Professional Summary
Healthcare-trained administrative and operations professional with experience spanning Medicare member services, dental assisting, office administration, client service, scheduling, and high-volume event operations. Completed a Medical Billing & Coding certificate program through Auburn University Online, with national coding certification not yet obtained. Known for coordinating multiple priorities, maintaining accuracy and confidentiality, communicating effectively with clients and teams, and keeping complex day-to-day operations organized.
Timeline
Medical Billing & Coding Certificate -
Auburn University Online
09.2025 - 05.2026
Front of House Lead / Event Operations Coordinator
Newberry Hall
01.2022 - Current
Owner / Administrative & Customer Operations
State Line Design
01.2018 - 12.2022
Expanded Duty Dental Assistant
Dental Practice
01.2018 - 12.2019
Diploma in Applied Science - Expanded Function Dental Assisting
Aiken Technical College
01.2017 - 05.2018
Administrative Assistant
Jolin Enterprises
01.2010 - 12.2015
Member Services Agent – Medicare Advantage
BlueCross BlueShield of South Carolina
01.2008 - 12.2010