Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Kristal Craven

Henrietta,TX

Summary

Office Manager known for high productivity and efficient task completion. Specialize in administrative support, time management, and workflow optimization to ensure office operations run smoothly. Excel in communication, teamwork, and problem-solving, skills that enhance workplace efficiency and foster professional growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Office Manager

Rose Street Mental Health Care
Wichita, TX
10.2022 - Current
  • Resolved issues in a timely manner while maintaining excellent customer service standards.
  • Collected and coded various documents to prepare for filing, storage, and processing.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Used judgment and initiative in handling confidential matters and requests.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Responded promptly to customer inquiries via phone or email.
  • Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Provided administrative support to senior management staff.
  • Performed additional tasks assigned by senior management staff.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Oversees receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Monitors payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Waitress

Jordan Craft BBQ
Wichita Falls, TX
07.2020 - 10.2022
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Organized take-out orders efficiently according to customer requests.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Calculated charges, issued table checks, and collected payments from customers.

Registered Dental Assistant

Affordable Dentures & Implants
Wichita Falls, TX
01.2020 - 07.2020
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on post-operative instructions regarding diet, medications and activities.
  • Set up operatories with appropriate instruments for each procedure prior to patient arrival.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Education

Dental Assistant - Dentistry

Texoma Dental School
Wichita Falls, TX
06-2019

High School Diploma -

Rider High School
Wichita Falls, TX
03-2009

Skills

  • Data inputting
  • Policy and procedure modification
  • Workflow planning
  • Workflow optimization
  • Scheduling appointments
  • Administrative support
  • Employee supervision
  • Office administration
  • Insurance verification

Languages

English
Professional

Certification

  • HIPPA Certified
  • Registered Dental Assistant

References

  • Maci Heuring- Director of home health nursing 940-632-8252
  • Brittany Scribner- Nurse practitioner 940-632-9222
  • Caleb Jordan- Previous business owner 940-256-0216
  • Jaunia and Jeff Cullar- Business owners 940- 636-8722
  • All previous jobs listed and more upon request.

Timeline

Assistant Office Manager

Rose Street Mental Health Care
10.2022 - Current

Waitress

Jordan Craft BBQ
07.2020 - 10.2022

Registered Dental Assistant

Affordable Dentures & Implants
01.2020 - 07.2020

Dental Assistant - Dentistry

Texoma Dental School

High School Diploma -

Rider High School

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Kristal Craven