Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kristal Cross

Las Vegas,Nevada

Summary

I am seeking a challenging position where I can apply my leadership, enthusiasm and willingness to learn to contribute to the team. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Manager

Shake Shack
09.2015 - 08.2024
  • Learned to manage different personalities and to take different approaches to take when leading large groups of team members
  • Managed multiple buckets such as hiring/onboarding, scheduling, facilities, team member development, inventory etc.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Guest Services

Albertsons
10.2014 - 09.2015
  • At Albertsons, I started off as a courtesy clerk and within a few months I was promoted to guest services
  • In that position, I was in charge of Money Gram, helping guest with sending/receiving money as well as paying bills.


Education

High School Diploma -

Nuview Bridge Early College HS
Nuevo, CA
07.2012

Skills

  • Team Leadership
  • Customer Service
  • Teamwork
  • Attention to Detail
  • Time Management
  • Verbal and written communication

Timeline

Manager

Shake Shack
09.2015 - 08.2024

Guest Services

Albertsons
10.2014 - 09.2015

High School Diploma -

Nuview Bridge Early College HS

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Kristal Cross