Kristal Diaz
Poinciana
Summary
Receptionist with a strong foundation in medical terminology and office administration, leveraging bilingual skills and expertise in insurance verification to enhance patient care and financial accuracy. Demonstrates proficiency in document processing and electronic medical records, contributing to efficient operations and patient satisfaction. Committed to advancing within the healthcare sector, utilizing skills in financial systems and patient management.
Overview
2
2
years of professional experience
Work History
Patient Account Representative
Central Florida Health Care
07.2024 - 12.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Maintained accurate records of customer accounts, payments and payment plans.
Refund Specialist
Bond Clinic
08.2023 - 07.2024
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
Medical Receptionist
Bond Clinic
05.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
High School Diploma -
Osceola Christian Preparatory School
Kissimmee, FL06-2022
Skills
- Insurance Verification
- Bilingual
- Patient Care
- Medical Terminology
- Office Administration
- Money Management
- Document Processing
- Financial Systems
- EMR
- Medical billing
- File coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Central Florida Health Care
07.2024 - 12.2024
Refund Specialist
Bond Clinic
08.2023 - 07.2024
Medical Receptionist
Bond Clinic
05.2023 - 08.2023
High School Diploma -
Osceola Christian Preparatory School
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