Kristal Gallon

• Managed and maintained the company's security compliance documentation, ensuring accuracy and up-to-date information
• Provided recommendations for enhancing the company's security practices based on audit findings and industry standards
• Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
• Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
• Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
• Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
• Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
• Conducted thorough risk assessments before implementing any changes to systems or processes, minimizing negative impact on operations.

• Led the migration from GSuite to Office 365, including Exchange Online and OneDrive, improving cloud collaboration and team productivity
• Provided comprehensive IT support, including troubleshooting hardware, software, and network issues to minimize system downtime
• Administered Active Directory and Azure AD, managing user accounts, group policies, and access controls
• Trained staff on IT systems, including VPN setups, Office 365 tools, and network security protocols, improving system adoption
• Implemented ITIL best practices to improve incident and problem management processes, reducing resolution times by 30%
• Provided exceptional technical support, resolving complex issues in a timely manner for endusers.

• Coordinated sprint planning and retrospectives, leveraging Agile methodologies to improve development team efficiency
• Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
• Reduced software defects by conducting thorough manual testing on a regular basis.
• Managed testing resources effectively, ensuring timely completion of projects while maintaining high-quality standards.
• Identified areas for improvement in the QA process, leading to increased efficiency and reduced turnaround time for bug fixes.

• Assessed new feature releases against established acceptance criteria, validating that functionality met or exceeded customer expectations before deployment into production environments.
• Enhanced product reliability through meticulous identification, documentation, and reporting of defects.
• Coordinated with stakeholders to gather, prioritize, and clarify project requirements for accurate test planning and execution.
• Contributed to continuous improvement initiatives by providing valuable feedback on software design and architecture based on testing results.
• Maximized test coverage through careful prioritization of test cases based on risk assessment and impact analysis.
• Facilitated communication between QA and development teams, ensuring a seamless handoff of deliverables throughout the SDLC stages.

Year-long boot camp