Kristal Gotay
Islip Terrace,NY
Summary
Compassionate Personal Care Aide/Efficient medical secretary and administrative assistant. With experience in providing support to elderly and disabled clients in home settings. Skilled in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Demonstrated ability to build trust and rapport with clients. Contributed to positive changes in clients' health and well-being through attentive care and emotional support. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
10
10
years of professional experience
Work History
Caregiver
Care Connection Home Care
Wantagh, New York
01.2024 - Current
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
Nursing Station Clerk
Stony Brook University Hospital
Stony Brook, New York
01.2023 - 01.2024
- Communicated with patients with compassion while keeping medical information private.
- Keep track of all patients throughout their visit in the ED. ( patient in my division of ED)
- Make sure that patient documents and belongings go with patient during transport.
- Call codes.
- Responded promptly to inquiries from internal departments regarding patient status updates.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored and updated medical charts, including filing and retrieving patient information.
Medical Scribe
Rbk
Bay Shore, New York
11.2014 - 01.2023
- Conducted thorough research on medical terminology to ensure accuracy in documentation.
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Followed clinicians throughout shift in high-volume, busy environments.
Education
GED -
East Islip High School
East Islip, NY09-2012
Skills
- Documentation
- Medication coordination
- Compassionate client care
- Compassion and empathy
- Medical office administration
- Complex Problem-solving
- Privacy and confidentiality
Timeline
Caregiver
Care Connection Home Care
01.2024 - Current
Nursing Station Clerk
Stony Brook University Hospital
01.2023 - 01.2024
Medical Scribe
Rbk
11.2014 - 01.2023
GED -
East Islip High School