KRISTAL GREEN
Houston,US
Summary
Meticulous Customer Service Representative with excellent communication and computer skills, as well as a history of exceeding operational goals by executing maintenance program proficiency. Quick responder and innovator who is personable, organized, and self-reliant in identifying solutions to bring high-reliability projects to a successful conclusion. Federal Status: Customer Service Representative, IH00 Full Performance Potential GS11 Skills Data Management Customer Service Data entry Recordkeeping strengths Adaptive learner Administrative Support Complaint Resolution Creative problem solving
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Small Business Administration, SBA
08.2024 - Current
- Worked 40 hours a week, $69,100 Annually
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Health Coordinator
Blue Cross and Blue Shield
08.2023 - Current
- Health Coordinator - August 2023 to Present
- Blue Cross and Blue Shield Worked 40 Hours a Week $38,400 Annually - Houston, TX
- Assisted with the coordination of health screenings and assessments in the community
- Facilitated communication between community members and healthcare providers to ensure quality care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Verified insurance coverage prior to patient visits
- Provided administrative support to nursing staff as needed
- Created spreadsheets and reports from data gathered from patient files
- Processed paperwork related to hospital admissions, discharges, and transfers
- Managed daily operations of the health unit including filing, faxing, photocopying
- Performed clerical tasks such as typing letters, memos, reports, as requested by management
- Participated in team meetings regarding policy changes or improvements within the health unit
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
Customer Service Representative
FEMA DHS
09.2022 - Current
- FEMA DHS Worked 40-50 Hours a Week $38,000 Annually - Denton, TX
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Coached new hires on customer service protocol
- Processed financial assistance applications to determine eligibility
- Collected and documented PII
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Worked independently and sought supervisor support when necessary
- Conducted assessments to determine applicant's eligibility and suitability for grant program
- Obtained scanned documents and entered them into a database
- Managed a high volume of calls while meeting or exceeding quality standards
- Assessed needs of each registrant and recommended appropriate services and resources
- Communicated with people from various cultures and backgrounds during the application process
- Used NEMIS Software to enter all gathered information and researched data on applicants into a computer system
- Followed guidelines when reviewing applicant data to determine eligibility for financial assistance
- Explained loan requirements for the SBA
- Communicated in writing and orally with internal and external customers to accomplish program goals
- Researched and responded to customers concerns using analytical techniques and critical thinking skills
Patient Care Technician
HCA Healthcare
10.2021 - 09.2022
- HCA Healthcare Worked 40 Hours a Week $30,000 Annually - Cypress, TX
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Transported patients around the hospital using wheelchairs and gurneys
- Acknowledged and provided necessary attention to the patient's and family's immediate needs and concerns
- Took vital signs from patients and reported them to the staff nurse or physician, noting any differences from previous measurements
- Recorded observations and baseline measurements in medical records
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Worked independently with little to no supervision
- Disaster Recovery
Patient Care Technician
Favorite Healthcare Staffing
12.2018 - 10.2021
- Favorite Healthcare Staffing Worked 50-60 Hours a Week $55,000 Annually - Overland Park, KS
- Examined departmental documents to determine how they should be distributed and filed
- Understanding of disaster recovery tools, standards, and best practices
- Demonstrated understanding and experience managing disaster recovery
- Maintained current understanding of local, state, and federal guidelines for emergency response
- Kept informed of activities or changes that could affect the likelihood of emergencies
- Actively listened to customers, managed concerns quickly, and escalated key issues
- Served customers and followed outlined steps of service
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Communicated in writing and orally with internal and external customers to accomplish program goals
- Researched and responded to customers concerns using analytical techniques and critical thinking skills
Patient Care Technician
Anderson Cancer Center
02.2016 - 12.2018
- Anderson Cancer Center Worked 40 Hours a Week $35,000 Annually - Houston, TX
- Kept track of important patient data and relayed it to healthcare staff to improve treatment planning and delivery
- Provided immediate care to patients in need and alerted clinicians to provide comprehensive assistance
- Assisted patients in maintaining healthy skin by checking wounds, assessing integrity, and bathing bedridden individuals
- Assessed patients to find and treat wounds, behavioral issues, and medically significant symptoms
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements
- Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts
- Documented patient fluid intake and output as a diagnostic and assessment resource of current conditions
- Worked independently with little to no supervision
Education
Certification in Nursing Assistant - undefined
Sentara College of Health Sciences
Chesapeake, VA01.2005
GED - undefined
Madison Career Center
Norfolk, VA01.1999
Medical Insurance Billing
Houston Community College - West Loop Campus
Houston, TXSkills
- Interdepartmental Functions Coordination
- Process Implementation
- Decision-Making
- Operational Records Maintenance
- Epic Systems
- Critical Thinking
- Quality Assurance Controls
- HIPAA Guidelines
- Patient Care Assessment
- Medicare Compliance
- Performance Monitoring
- Logistics Project Management
- Patient Education
- Problem Identification
- Wellness Services
- Compliance Advisory
- Emergency Readiness
- Data Analysis
- Patient Education and Counseling
- Multidisciplinary Team Collaboration
- Patient Relations
- Utilization Management
- Care Delivery
- Patient Safety
- Process Improvement
- Records Maintenance
- MEDITECH EHR Software
- Records Management
- Electronic Medical Record Software
- Medication Dispensing
- Administrative Staff Supervision
- Verbal and Written Communication
- Computer Proficiency and Microsoft Office
- User Support
Timeline
Customer Service Representative
Small Business Administration, SBA
08.2024 - Current
Health Coordinator
Blue Cross and Blue Shield
08.2023 - Current
Customer Service Representative
FEMA DHS
09.2022 - Current
Patient Care Technician
HCA Healthcare
10.2021 - 09.2022
Patient Care Technician
Favorite Healthcare Staffing
12.2018 - 10.2021
Patient Care Technician
Anderson Cancer Center
02.2016 - 12.2018
Certification in Nursing Assistant - undefined
Sentara College of Health Sciences
GED - undefined
Madison Career Center
Medical Insurance Billing
Houston Community College - West Loop Campus
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