Kristal Groover
220 Frontage Rd,GA
Summary
Professional inventory specialist equipped to enhance operational efficiency and inventory accuracy. Proven track record in optimizing stock levels and reducing discrepancies. Known for fostering team collaboration and adaptability to meet dynamic business needs, with strong analytical and problem-solving skills.
Experienced with administrative coordination and office management tasks, ensuring seamless operations. Utilizes organizational skills and attention to detail to manage schedules, file documentation, and facilitate communication. Knowledge of administrative software and procedures to enhance productivity and maintain well-organized office environment.
Overview
22
22
years of professional experience
Work History
Inventory Control Manager
NFI Industries
08.2023 - 01.2025
- Oversees the daily cycle counts, slot audits and the reconciliation of activities between systems
- Ensures timely reporting and communication to the proper staff as needed
- Oversees the entire Inventory Control department to ensure that all procedures are being followed properly and in a timely fashion
- Ensures that customer requirements are accurately reported in the timing provided by the customer
- Plans, executes and reconciles physical inventories
- Prepares analysis of adjustments activities report
- Research to reconcile inventory discrepancies
- Provides training for Inventory Control Clerks and ongoing training to educate staff
- Ensures the safe, clean and efficient operation of the warehouse to meet service standards
- Provides direct supervision to all IC departmental staff
- Ensures compliance with both internal and external SOP's
- Assists in developing a program to train and motivate personnel for increased effectiveness
- Makes recommendations to the General Manager on programs to improve warehouse operations
- Interacts with customer on a daily basis and attends regular customer meetings
- Directs the operations of the warehouse personnel to achieve prescribed objectives
- Develops and maintains a productive staff by creating programs for hiring, training and professional development
- Matches the skill and background of personnel to work required
- Develops and implements a daily plan for allocating equipment to jobs
- Responsible for the management of equipment
- Maintains a professional and courteous relationship with customers and ensures that all personnel do the same
- Supervises cycle count program to ensure completion in a timely fashion while meeting the customers contractual requirements
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
Operations Manager Inventory Control, Rework & Returns Department
OA Logistics. Ship8
09.2017 - 08.2023
- Perform duties and responsibilities related to Inventory Control, Rework & return departments in the operations of a large scale E-Commerce Fulfillment Center
- Perform thorough analysis of inventory results
- Perform high level root cause analysis to determine inventory discrepancy issues, create and research alternative procedures and policies to implement to prevent future problems
- Mentor and coach team leaders and other key personnel to develop a more effective and efficient team for the company
- Ensure compliance with all company policies and safety requirements
- Assist with developing SOPs that take newly designed projects and solutions into operations
- Recommend improved methods, records, etc
- To enhance quality and efficiency
- Assist in monitoring and regulating operation costs: labor, equipment, materials, etc
- To keep with budgeted expectations
- Provide hands-on training to allow the team members to better understand the expectations
- Prioritize several projects at one time
- Ensure proper housekeeping and safety standards are in compliance with OSHA standards to minimize work related incidents / accidents
- Key leader for the rework & returns department in assuring that all are processed correctly within the corporate and customer expected timeline
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Training Supervisor. Quality Team
OA Logistics.Ship8
09.2017 - 08.2023
- Assist and update the Director of Training to the progress of reporting, tracking and completion of training between all warehouse locations
- Regularly meet with managers, supervisors and hourly associates to assist in the progressive training exercises
- Contribute to process improvements and monitor distribution center conditions
- Create or update existing Standard Operating Procedures (SOP) for all web page and scanner applications
- Capture and create a library of video recordings for all web page and scanner applications
- Overall knowledge of the company's WMS software and scanner applications
- Responsible for running daily reports to assist with distribution daily duties
- Share observations with management regarding performance issues noted of the staff or workforce
- Coordinate and conduct training classes for activities performed by all warehouse associates
- Identify and document warehouse quality infractions
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Managed new employee orientation training process for more than 250 employees each year.
- Managed new employee orientation training process for more than 250 employees each year.
Customer Service Manager
OA Logistics. Ship8
09.2017 - 08.2023
- Provide leadership within two GA warehouse Order processing teams
- Research and solve inventory issues that prevent orders to be batched
- Follow the customer matrix provided by the corporate office to ensure correct processing and reduce chargebacks
- Liaison between the warehouse distribution team and corporate associates including but not limited to customer service
- Prioritize workflow to help ensure on time shipping
- Established work priorities set to be executed between two separate shifts
- Maintain ADP payroll system for all OA Logistics associates
- In-depth knowledge of the EEC WMS software
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Shipping Supervisor
OA Logistics. Ship8
09.2017 - 08.2023
- Train all new associates assigned to the shipping team
- Ensure that all associates are aware of their daily duties and expectations
- Provide SOP for all truck loaders with follow up training with myself and the team lead
- Assist both the shipping clerk and truck load scheduler when needed
- Maintain ADP payroll system for all OA Logistics associates
- Follow customer compliance matrix for loading requirements
- Provide assistance to corporate customer service regarding delayed shipments
- Supervised shipping team employees.
- Submit daily attendance for points tracking
- Discuss monthly safety topics provided by the safety team
- Assist production team with problem orders
- Supervised shipping team employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Supervised shipping team of 25 employees.
Loading Coordinator
OA Logistics. Ship8
09.2017 - 08.2023
- Coordinate with carriers to ensure on time pick up for all wholesale truck load orders
- Provided necessary information including but not limited to ARN, PRO's, and specific load numbers required for pick up
- Created & maintained truckload schedule with accuracy to be used by the order processing and shipping teams
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Dispatcher
Horizon Freight Systems
04.2006 - 02.2009
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking all over the road fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Supported team by completing data entry tasks as assigned.
- Verified data by cross-checking with original documents.
- Completed data entry tasks with accuracy and efficiency.
- Maintained payroll information by calculating, collecting, and entering data.
Brokerage Associate
Fedex Trade Networks
11.2004 - 03.2006
- Developed a comprehensive understanding of international trade regulations and import compliance requirements, ensuring adherence to all applicable laws.
- Managed multiple priorities simultaneously without compromising attention to detail or quality of work outputted.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the import process.
- Improved invoice accuracy by meticulously reviewing import documents and reconciling discrepancies in a timely manner.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Reduced customs delays by maintaining up-to-date knowledge of import regulations and compliance requirements.
- Collaborated with team members to optimize workflow and ensure that all tasks were completed on schedule.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Accelerated import clearance timeframes by promptly preparing and submitting necessary documentation.
- Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Administrative Assistant / Dispatcher
Smith Air Conditioning
09.2002 - 05.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided customers with information on products and services.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
Education
GED -
Jenkins High School
SavannahSkills
- Strong communication skills
- Assess needs
- Establish work priorities
- Excellent customer service
- Excellent oral & written communication
- Analytical skills
- Problem solving
- Attention to detail
- Self-motivator
- Time Management
- Manhattan & EEC WMS software
- Project management
- ADP Payroll
- Workforce Management
- Proven leadership abilities
- MS Office
- Monitor and maintain records
- Experience with scheduling & training
- Warehouse operations
- Operations management
- Cycle counting
- SOP writing
- Time management
- Warehouse safety
- Multitasking Abilities
- Organizational skills
- Shipping and receiving
- Data entry
Timeline
Inventory Control Manager
NFI Industries
08.2023 - 01.2025
Operations Manager Inventory Control, Rework & Returns Department
OA Logistics. Ship8
09.2017 - 08.2023
Training Supervisor. Quality Team
OA Logistics.Ship8
09.2017 - 08.2023
Customer Service Manager
OA Logistics. Ship8
09.2017 - 08.2023
Shipping Supervisor
OA Logistics. Ship8
09.2017 - 08.2023
Loading Coordinator
OA Logistics. Ship8
09.2017 - 08.2023
Dispatcher
Horizon Freight Systems
04.2006 - 02.2009
Brokerage Associate
Fedex Trade Networks
11.2004 - 03.2006
Administrative Assistant / Dispatcher
Smith Air Conditioning
09.2002 - 05.2003
GED -
Jenkins High School
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