Kristal Harris
Birmingham
Summary
Dynamic professional with a background in customer service and patient care, excelling in active listening and critical thinking. At [Company], significantly enhanced customer loyalty and streamlined insurance claim processes. Expert in data entry and maintaining professionalism under pressure, achieving notable improvements in customer and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
05.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Service Representative
08.2020 - 03.2022
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
Environmental Services Housekeeper
02.2016 - 08.2018
- Communicated with supervisors regarding supply needs to maintain stock levels.
- Completed thorough sanitization for prevention of infection and spread of germs.
- Managed waste disposal by sorting and disposing of trash and recyclables.
- Inspected areas for cleanliness to identify and address any overlooked tasks.
- Operated cleaning equipment by using vacuums, mops, and floor scrubbers.
Work Study Student
02.2011 - 03.2013
- Helped with customer service by greeting visitors and answering basic questions.
- Assisted in daily operations by organizing supplies and maintaining clean workspaces.
Education
Associate of Arts - Communications
Brown Mackie Unversity
Homewood, AL05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
05.2022 - 01.2024
Patient Service Representative
08.2020 - 03.2022
Environmental Services Housekeeper
02.2016 - 08.2018
Work Study Student
02.2011 - 03.2013
Associate of Arts - Communications
Brown Mackie Unversity
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