Kristal Harris
Pooler,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Restoration Hardware
01.2022 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed complex customer accounts, providing tailored solutions to enhance service quality.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Trained new representatives on company policies and effective communication techniques.
Administrative Assistant
Savannah Riverboat
05.2021 - 12.2021
- Managing day to day operations of the office.
- Organizes and maintains all files to ensure they are current with all contact information.
- Arranges all departmental meetings for our senior members of our team.
- Schedules outside appointments for the senior members of our team.
- Manages correspondents between departments to ensure everything is communicated to the appropriate departments.
- Answers the office telephone, takes messages for senior staff when they are not available. And follows up to ensure the customer’s call have been returned.
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated schedules and appointments for management, optimizing calendar usage and stakeholder communication.
Server
A.lure Restaurant
10.2020 - 06.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and standard operating procedures.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved guest complaints efficiently, enhancing overall dining experience.
- Developed strong rapport with regular customers, fostering repeat business.
Front Office Supervisor
The Alida Hotel
11.2018 - 10.2020
- Lead the day to day management to include Guest Experience, Valet Operations, Bell/Door and Concierge teams.
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
- Maintain and successfully execute departmental and hotel policies
Interim Valet Manager
The Alida Hotel
07.2019 - 09.2019
- Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.
- Evaluated performance of each attendant against volume of business.
- Hired, trained and supervised working of staff and maintained good relations with all parties.
- Coordinated with Hotel General Manager and ensured achievement of all goals and objectives.
Front Desk Agent
The Alida Hotel
10.2018 - 11.2018
- Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
- Multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
- Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
Assistant Reservations Manager
Savannah Riverboat
08.2015 - 09.2018
- Be knowledgeable of daily and weekly boat schedule.
- Up-sell and recommend additional add-on services to cruises.
- Maintain and successfully execute departmental policies
- Supervised working staff and maintained scheduling.
Education
Diploma -
Jenkins High School
01.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Problem resolution
Awards
Supervisor of the Quarter | The Alida Hotel| July 2019, Certificate of Achievement—Guest Services | The Alida Hotel—Opening Team | August 2018
Timeline
Customer Service Representative
Restoration Hardware
01.2022 - Current
Administrative Assistant
Savannah Riverboat
05.2021 - 12.2021
Server
A.lure Restaurant
10.2020 - 06.2021
Interim Valet Manager
The Alida Hotel
07.2019 - 09.2019
Front Office Supervisor
The Alida Hotel
11.2018 - 10.2020
Front Desk Agent
The Alida Hotel
10.2018 - 11.2018
Assistant Reservations Manager
Savannah Riverboat
08.2015 - 09.2018
Diploma -
Jenkins High School
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