Kristal Hattley
Lewisville,TX
Summary
Operations and Compliance Professional with 8+ years of experience supporting financial services, operational risk management, and regulatory compliance. Proven ability to analyze operational workflows, ensure adherence to internal controls, and support audit and quality assurance initiatives. Skilled in cross-functional collaboration, documentation management, and process improvement to enhance operational efficiency and reduce risk exposure. Seeking to leverage analytical and compliance expertise in an Operational Controls Analyst role.
Overview
14
14
years of professional experience
Work History
Merchandising Assistant
Sally Beauty Holdings
Denton, TX
12.2023 - Current
- Conduct compliance audits of monthly cooperative marketing agreements to verify data accuracy and adherence to company policies.
- Maintain and validate item files, pricing updates, and internal records to ensure data integrity across operational systems.
- Support cross-department initiatives related to promotions, ensuring documentation and workflows meet operational standards.
- Assist leadership with reporting and documentation review to support internal process compliance.
Escrow Coordinator
Selene Title
Coppell, TX
06.2021 - 06.2023
- Coordinated real estate closing transactions while ensuring adherence to regulatory requirements and internal compliance standards.
- Reviewed closing documentation for accuracy, mitigating potential financial and operational risks prior to finalization.
- Maintained detailed transaction records and supported quality assurance reviews to ensure compliance with company policies.
- Collaborated with lenders, title teams, and stakeholders to resolve documentation discrepancies and improve closing efficiency.
Client Advisor
Auction.com
Plano, TX
04.2019 - 06.2021
- Managed high-volume client interactions while ensuring compliance with operational procedures and financial transaction policies.
- Investigated and resolved account issues, identifying root causes and escalating potential operational risks when necessary.
- Contributed to process improvement initiatives aimed at enhancing customer experience and operational efficiency.
Client Service Specialist
JPMorgan Chase
Fort Worth, TX
07.2013 - 09.2018
- Provided support for financial transactions while maintaining compliance with banking regulations and internal controls.
- Investigated and resolved escalated client issues involving transactions, documentation, and account discrepancies.
- Mentored new team members on regulatory requirements, operational procedures, and risk awareness.
- Consistently exceeded performance metrics related to service quality, compliance accuracy, and operational efficiency.
Closing Auditor
RELS Settlement Services
Westlake, TX
02.2012 - 07.2013
- Conducted detailed audits of real estate closing files to ensure compliance with internal policies and industry regulations.
- Identified discrepancies and prepared audit findings reports to support corrective actions and operational improvements.
- Maintained accurate documentation and record retention in accordance with regulatory requirements.
Education
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - Criminal Justice
Angelo State University
San Angelo, TXSkills
- Operational Risk & Controls Testing
- Regulatory Compliance & QA Documentation
- Audit Support & Findings Reporting
- Operational Process Improvement
- Data Integrity & Reporting
- Client Account & Transaction Review
- Cross-Functional Collaboration
- Risk Identification & Issue Resolution
- Financial Services Operations
- Microsoft Office Suite & PeopleSoft
- Data Entry & Documentation Management
- Decision-Making & Problem Solving
- Customer relationship management
- Microsoft office
Timeline
Merchandising Assistant
Sally Beauty Holdings
12.2023 - Current
Escrow Coordinator
Selene Title
06.2021 - 06.2023
Client Advisor
Auction.com
04.2019 - 06.2021
Client Service Specialist
JPMorgan Chase
07.2013 - 09.2018
Closing Auditor
RELS Settlement Services
02.2012 - 07.2013
Bachelor of Arts - Criminal Justice
Angelo State University
Master of Science - Psychology
University of Phoenix